The Billing Supervisor leads a team of billing specialists, in the billing activities associated with customer invoicing and revenue management.
Essential Duties:
- Manages the hiring, performance and development of dedicated team of billers
- Supervises and coordinates effective/timely preparation of monthly invoices and accurate billing adjustments
- Drives accountability and performance based on a defined set of KPIs;
- Ensure billing team follows standard operating procedures
- Ensures compliance with revenue recognition policy
- Assist Revenue Services with audit requests, follow-ups and as-needed requests
- Review billing system reports to identify billing discrepancies
- Conduct root cause analysis for credits issued and invoice disputes
- Collaborates with credit/collections team to provide timely resolution of credit memo requests and invoice disputes
- Maintain strong relationships with internal and external customers
- Approve and post credits, rebills and invoices requiring secondary approval
- Partners with Finance and Operations management to facilitate accurate and timely submission of billing data and process improvements.
- Initiates process improvements while helping define standards of excellence
- Implements and maintains structured program for cross training to ensure full coverage of all areas of responsibility
- Identifies development opportunities for qualified associates
- Interacts with Operations management to ensure proper administration of commercial contracts and timely resolution of customer service requests
- Acts as subject matter expert for designated lines of business; provides contract support and training for billing specialists
- Performs month end analysis to ensure completeness and accuracy of revenue and statistics for submission to general ledger on a timely basis
- Perform other job-related duties and ad hoc requests, as assigned
Minimum Requirements (Education, Experience, Certifications):
- BA degree in accounting, finance or business, preferred
- 5+ years of experience
- Experience working with large ERP and/or proprietary billing systems
Knowledge, Skills & Abilities:
- Ability to communicate effectively and professionally through email, verbally, and via phone to operations management and support personnel, as well as other internal and external customers
- Ability to lead and delegate when necessary
- Detail oriented with strong analytical and organizational skills
- Able to provide a high level of customer service, build and maintain strong relationships with internal and external customers
- Able to organize work flow, set priorities, and manage multiple projects
- Intermediate to advanced Excel skills
Working Conditions :
- Hybrid – Office & Remote
- Travel – 10%
NOTE:
This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.
Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.
This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.
If you require additional information about our comprehensive data privacy policy (https://www.portsamerica.com/assets/pdf/CCPA Employee Compliance Notice.pdf), we invite you to contact us via email at human.resources@portsamerica.com. Our dedicated team at Ports America will be pleased to address any specific inquiries or concerns you may have regarding the handling, protection, and security of your data. We are committed to ensuring the utmost privacy and confidentiality of your personal information and will gladly provide you with the necessary details to help you better understand our practices and protoc
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