Escrow Manager – Loan Insurance
Lewis James Professional is a woman-owned staff augmentation, project consulting, and direct hire search and placement firm. We are currently seeking an Escrow Manager – Loan Insurance for a direct hire opportunity with a financial services client.
Responsibilities:
- Manages the Loan Escrow, Taxes & Insurance Team.
- Assesses the quality of team’s performance, incoming volumes, productivity, capacity, SLAs, and metrics.
- Ensures the team consistently meets or exceeds SLAs.
- Sets departmental goals that are measurable.
- Responsible for solving complex work problems and tending to customer complaints.
- Reviews and maintains departmental reports to identify trends or areas of concern.
- Identifies business process or system improvements that streamline operations and updates procedures accordingly.
- Responds to all inquiries from lenders and other bank personnel in a timely manner.
- Manages vendors to ensure performance is in support of the bank’s goals and growth strategies.
- Stays up to date with industry trends and regulations.
- Identifies changes affecting the department and notifies internal staff.
- Responds to audit requests and prepares findings.
- Fosters relationships with internal teams.
- Recruits, trains, develops, and retains a highly proficient, adequately staffed team.
- Ability to effectively communicate through one-on-one meetings and regular department meetings.
- Creates an engaged workforce by fostering collaboration within their team and their internal and external customers/partners.
Qualifications:
- High School diploma required; Bachelor’s degree preferred.
- Minimum 5 years of experience in a loan operations or equivalent related role is required.
- Previous Management or Supervisor experience is required.
- Knowledgeable in loan documentation and servicing functions including consumer, commercial, and mortgage loans.
- Experience with FiServ systems software is preferred.
- Skilled at creating and managing spreadsheets.
- Flexibility in work schedule during peak production periods is critical in this position.
For immediate consideration, please click “Apply” and use Job Code BHJOB11837_4163. You may also send a copy of your resume to: resumes@lewisjamesprofessional.com and enter only the following job code in the subject line: BHJOB11837_4163. Lewis James Professional is an Equal Opportunity Employer. M/F/D/V
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