Overview
The employee’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understand how he or she contributes to the health system’s vision of achieving that commitment to patients and families.
This position works with Revenue Cycle Services leadership as well as NHMG clinic leadership to identify opportunities for improvement in operational efficiency by developing and implementing workflow strategies. Works with third party vendors in development and implementation of new and existing services and workflows. Partners with Education and Dimensions to develop educational materials for RCS and clinical staff.
Come join a remarkable team where quality care meets quality service, in every dimension, every time.
Qualifications
- Education: High School Diploma or GED, required. Associates Degree preferred.
- Experience: 3 years Physician practice and/or healthcare analyst experience preferred.
- Additional Skills (required): Educational planning, performance consulting, outstanding interpersonal and communication skills, skill in exercising initiative, judgment, problem-solving and decision making, giving and receiving feedback, team building, safety and infection control, regulatory/governing standards, corporate and regional policies and procedures, office equipment, knowledge of computer systems and applications, knowledge of human resource management practices including supervision and staff development. Must be able to successfully manage multiple projects simultaneously with excellent time management abilities.
- Additional Skills (preferred): Claim edit/rejection, Microsoft Excel, PowerPoint, Word, Access database.
Responsibilities
It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.
- Our team members are part of an environment that fosters teamwork, team member engagement and community involvement.
- The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
- All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".
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