Nevada State Bank, a division of Zions Bancorporation, N.A., was founded on Dec. 9, 1959 by 12 businessmen full of Nevada’s pioneering spirit. As a full-service bank, we offer a complete range of consumer, private, and business banking services. Our colleagues regularly volunteer in their communities and have been dedicated to helping make Nevada a better place to live for more than 60 years. By embracing the bank’s Core Values of extraordinary service, adaptability, teamwork, communication, development, accountability, community, and respect—we have built a culture of service and engagement. NSB has a commitment to career development through tuition reimbursement and continuous learning opportunities, in addition to other competitive benefit offerings. We offer medical benefits on day one, 401k matching, and paid holidays. With a strong belief in diversity, equity, and inclusion, NSB offers several colleague-led diversity forums with the intent to ensure representation and cultural sharing among our colleagues. At Nevada State Bank, we truly believe that it matters WHO you work with.
We are now accepting applications for a Branch Service Manager to join the team located at our branch in Eureka, NV.
Essential Functions:
- Manage the branch service, sales, and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager or Business Center Manager.
- Perform tasks and/or regularly make substantially weighted recommendations regarding: interviewing, selecting, hiring, performance evaluations, advancement, and termination of employees.
- Train, coach, and mentor employees.
- Provide leadership and training for the sale and referral of bank products and services.
- Resolve and respond to client service issues, complex client complaints, and questions.
- Direct the work of managed employees.
- Schedule and set hours of work as needed.
- Maintain production or sales records for use in supervision and/or performance management of employees, appraise employee productivity and efficiency.
- Recommend promotions or other changes in employee status, handle employee complaints and grievances.
- Perform other duties as assigned.
Qualifications:
- 2+ years experience in retail banking, sales, new accounts, customer service, loan processes, or other directly related experience. (Combination of education and experience may meet requirements.)
- Knowledge of the banking industry, processes, procedures, regulations, and products.
- Knowledge of lending processes and procedures.
- Strong customer service, relationship building, sales, and management skills.
- Able to handle various client concerns and problems.
- Good communication skills, both verbal and written.
- Knowledge of computer programs, i.e., word processing, spreadsheets, etc.
- Ability to set and maintain high quality work standards.
- Ability to lead a group.
- Ability to deal effectively with people in various job capacities.
- Excellent problem solving and communication skills.
- High School diploma or equivalent.
Pay range (depending on experience): $47,500K - $60K
This position will be open until filled.
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