Founded in Santa Clara County in 1928, Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients' sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities.
Job Responsibilities
- Provide leadership in all functions in order to reach company and store goals, as well as keeping a well-functioning store.
- Provide training, coaching, and encouragement to all store employees.
- Ensure proper direction is given to all employees regarding company policies and procedures, job requirements and expectations, operation of equipment, safety, security, and store standards.
- Responsible for building a strong team atmosphere and understanding of goals and objectives.
- Accountable to maintain security of the POS system, bank deposits, inventory, and to protect these assets from internal and external losses.
- Responsible for ability to read reports (DOMO) and other metrics and develop action plans to overcome opportunities.
- Ensure all paperwork, reports, and other company documents are completed timely and accurately.
- Strive to exceed daily, weekly, and monthly production goals in both value and piece count, by monitoring the production processes, ensuring pricing staff is well trained, and flow of goods to the floor is timely.
- Strive to exceed daily, weekly, and monthly store revenue goals by ensuring the store is shopper-friendly, keeping all employees informed of results daily, merchandising standards are followed, and celebrating successes with the team.
- Responsible for ensuring scheduling is based on business needs, special sales, and revenue goals.
- Working closely with HR/Recruiting in maintaining a positive flow of candidates as well as responsible for an acceptable ratio of turnover.
- Helps to develop a strong loyalty and retention amongst the team.
- Develop key relationships with other Goodwill departments that will help drive the businesses and help in efficiencies of the store operations.
- Develop strong morale amongst the team through reward and recognition.
- Manage all functions of the team's discipline through coaching, development, and working with HR partners.
- Utilize all the tools provided to develop your team, including but not limited to: Daily Huddles, Leader of Day checklists, Kaizen maintenance, and daily audits.
- Develop and encourage advancement of all employees through training and follow-up, providing assignments and work projects, and ensuring your team remains motivated and encouraged in their performance.
- Ensure all SOPs are available for the team to have access to, including both the production area and the sales floor.
- Participate and be a strong contributor in management meetings as well as with other Leaders in the organization.
Responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either orally or in writing.
Requirements
- Proficient in the English language.
- High School Diploma or equivalent is required.
- Minimum 3-5 years of retail management experience.
Equipment Used
- Ten-key or calculator, telephone, office computer, printer, fax machine, cash register.
- Other equipment used: pushcarts, boxes, barrels, hand trucks, z-racks, clothing/display racks, mattress cart.
Management Acumen
- Belief in empowering employees through the use of coaching and positive motivational techniques.
- Results-oriented, can meet high standards, goals, and objectives.
- Holds employees accountable for standards and serves as a mentor in their professional development; open to 360-degree feedback.
- Sees value in working and forging effective relationships with others.
- Willing to work as part of a team, enjoys sharing credit with colleagues.
- Ability to simplify complicated issues and develop traditional and nontraditional solutions.
- Possess the highest ethical standards, trustworthy and transparent.
- Ability to relate and build constructive relationships with employees, customers, clients, and board members.
- Ability to remain calm and collected under pressure.
- Strong communicator, excellent listening skills, and ability to develop and make effective presentations to Goodwill employees, and/or (as appropriate) Senior Management and Board Members.
Working Conditions
- Work is performed on an enclosed storeroom floor. The area is heated and ventilated. Stores have a receiving area where work is performed on a daily basis.
- Dust and dirt are controlled by daily cleaning and are insignificant. Working/standing surface is uniform. Noise and vibrations are not significant; however, radios and televisions may be turned on.
Emotional Effort
- Moderate: Occasional short deadlines. The work environment is occasionally hectic with occasional high activity, with great emphasis on teamwork.
Physical Requirements
- Role requires some travel between sites/stores.
- Fast work pace with constant standing and walking.
- Light physical work demands lifting 30 lbs maximum, with frequent lifting and/or carrying objects weighing up to 10 lbs. Large or heavy items are moved by using appropriate material handling equipment and/or with assistance from co-worker(s). Safety handling procedures must be followed.
- Normal or correct talking, hearing, and seeing abilities are sufficient to perform required tasks.
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