Credit Controller

JLL • Norfolk, VA, United States • $200k - $250k / year • 1m ago

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

A position within the Tenant Collections Team helping the department achieve its ambition of being market-leading with brilliant fundamentals:

To collect any outstanding charges from tenants.
Provision of accurate arrears reports.
Provide arrears statistics.
Ensure a high level of collection rates.
Chase tenants by telephone, fax, email, or letter to recover outstanding sums.
Achievement of client collection statistics targets.
Have regular meetings with portfolio managers providing comments on arrears.
Update tenant contacts on the system.
Liaise with the treasury team over the allocation of funds.
Assist the treasury team to ensure unallocated cash is kept to a minimum.
Prepare monthly and quarterly reports for both internal and external clients as required.
Ensure that any management agreement targets are met.
Instruct Enforcement Agents.
Instruct solicitors.
Reconciliation of tenant accounts and resolving tenant queries.
Work within the best practice guidelines to ensure a common and consistent approach is used across the company.
Any other duties necessary to assist with the running of the various portfolios within the team.

Desired skills and experience for this job