Are you a team player? Are you curious to learn? Are you interested in working on meaningful projects? Do you want to work with cutting-edge technology? If so, LPL Financial is the place for you!
LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs, and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and believe that Americans deserve access to personalized guidance from a financial advisor.
Job Overview:
At LPL Financial, we care about our employees! The Tech Support Analyst primary function is to provide IT Support to LPL internal employees, resolving or escalating issues in a timely and professional manner over multiple channels of communication. This role will also support internal IT activities such as helping rollout and drive user adoption of new technologies, ensuring new hires' success with IT needs when they start at LPL, and assisting in building a robust knowledge base that will be leveraged as we introduce automation and AI.
Responsibilities:
- Provides Tier 2 support for end-user computing devices for LPL employees and Contingent workers.
- Responds to incidents and requests within a ticketing system, providing resolution within a complex fast-paced business environment.
- Deploys and troubleshoots end-user computing devices including laptops, desktops, printers, MFPs, and wireless devices.
- Reimages computers/hard drives in accordance with standards.
- Performs Move, Add, and Change functions including installation and decommission.
- Installs, configures, and troubleshoots Windows-based operating systems, Microsoft Office, and Internet browsers.
- Installs, configures, and troubleshoots MAC/Apple-based operating systems and proprietary applications.
- Configures and supports remote users including VPN client and connectivity.
- Complies with and supports ITIL change-incident-problem management processes.
- Troubleshoots incidents and fulfills requests within established SLAs.
- Adheres to Desktop and End User Computing processes, procedures, policies, and job aids.
- Provides high touch, business-aware, personalized customer service.
- Partners with Business Units, Active Directory, Messaging, Network, Engineering, Information Security, Service Desk, and vendors.
- Performs asset inventory activities as needed.
- Able to work with minimal instruction on day-to-day operations.
- Provides exceptional customer service by troubleshooting IT-related problems.
- Maintains a high degree of customer service for all support queries.
- Drives continuous improvement by thinking out of the box for potential solutions.
What are we looking for?
We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team-oriented, and are able to execute in a way that encourages creativity and continuous improvement.
Requirements:
- Must be able to work 100% in our Tempe, AZ office.
- 2+ years of Tech Support experience including supporting Windows and Mac.
- Experience with workstation setup, refreshes, conference room support, networking, and other related duties.
- Experience in management and support of Microsoft Active Directory Domains, Microsoft Office, Office 365, corporate networks, and mobile device technology.
Core Competencies:
- Strong communicator with excellent documentation, troubleshooting, and problem-solving skills.
Preferences:
- Working knowledge of various Windows OS and hardware for PC environments.
- An associate degree, Certificate, or Boot Camp in Computer Science or related field.
Pay Range:
$26.73-$40.10/hour. Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, and geographic location.
Why LPL?
At LPL, we believe that objective financial guidance is a fundamental need for everyone. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.
Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.
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