Job no: 530510
Work type: Staff
Senior management: VP for Finance
Department: Office of Univ Bursar
Location: Blacksburg, Virginia
Categories: Business / Accounting / Finance
Job Description
Provides professional customer service to students, families, sponsors, and university departments in person, by telephone, and by email concerning student and university accounts, including billing, scholarships, financial aid, outstanding and credit balances, payment, and budget tuition plans. Requires knowledge of policies and procedures across operations of the Bursar’s Office and understanding of key student areas such as Financial Aid, Registration, Housing and Dining, Health Center, and Veterans services. Ensures compliance with federal regulations related to privacy and confidentiality of student and other customer information.
Records payments received by the University through cash receipts system and answers complex questions concerning student accounts and university policies and procedures.
Required Qualifications
- Experience working in a professional office providing excellent customer service to a diverse customer base.
- Experience with funds handling.
- Experience using general office equipment and computer software such as Word, Excel, and Outlook.
- Knowledge of accounts receivable practices.
- Strong analytical skills including the ability to analyze, interpret, and explain complex financial transactions.
- Excellent listening and communication skills.
- Strong organizational and time management skills.
- Ability to work well under pressure with a high degree of accuracy.
- Ability to work cooperatively in a team environment.
- Ability to work without close supervision and handle diverse tasks and meet deadlines.
Preferred Qualifications
- Experience with funds handling in a banking or similar environment, including preparing daily deposits, balancing a cash drawer and/or making change.
- Experience interpreting and explaining university policies and procedures.
- Experience utilizing Banner or similar relational database.
- Demonstrated knowledge or experience of accounting and collection practices for receivables.
- A.S. or B.S. in accounting, business administration, or similar.
- Experience of basic banking principles and practices.
Pay Band: 3
Appointment Type: Restricted
Salary Information: Salary range of $38,000-$43,000
Review Date: 9/09/2024
Additional Information: The successful candidate will be required to have a criminal conviction check.
About Virginia Tech: Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity.
Equal Opportunity Statement: Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status.
If you are an individual with a disability and desire an accommodation, please contact Zach LaCroix at zlacroix@vt.edu during regular business hours at least 10 business days prior to the event.
Advertised: August 2, 2024
Applications close: Open until filled
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