Mortgage Servicing Manager - Bedford, IN
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The Mortgage Servicing Manager is accountable for the day-to-day operations of the Mortgage Servicing group within the Mortgage Department. This role ensures successful management of the mortgage servicing team and provides leadership, guidance, training, and support while maintaining compliance with all Credit Union, investor, federal, and state requirements, policies, and procedures.
Key Responsibilities:
- Be an integral part of the Hoosier Hills Credit Union (HHCU) leadership team in living out HHCU’s corporate mission: “To be better for our members by making a positive difference in their lives and the communities we serve.”
- Ensure the team delivers outstanding service to both internal and external members in alignment with the Credit Union’s Service Promises.
- Maintain current knowledge of all Credit Union products and services.
- Perform job duties within HHCU bylaws, regulations, Board of Directors policies, established internal and external service standards, and work procedures.
- Complete annual Bank Secrecy/OFAC and related training as assigned by Training or Compliance Staff.
- Comply with all applicable BSA/AML laws, rules, regulations, policies, and business practices established by Credit Union management.
- Provide thought-leadership and problem-solving pathways to contribute to the formulation of Mortgage Operations business strategy.
- Stay abreast of industry trends and regulations to ensure business growth and risk management.
- Continuously evaluate Mortgage processes and technology, recommending process improvements and necessary software to gain efficiencies and enhance user experience.
- Support the development of the Mortgage Department’s vision and strategy, leading the Mortgage Servicing team and its business partners in effective execution of goals.
- Ensure transparency and collaboration between the Mortgage Department and other business units, vendors, and stakeholders.
- Provide subject matter expertise and guidance in mortgage servicing along with portfolio management.
- Foster a culture of innovation, transparency, and accountability, promoting a “member-first” and “staff-first” mentality throughout the Mortgage department.
- Develop each employee to their highest potential by identifying areas for improvement and providing coaching, training, or performance improvement directives.
- Meet with each employee at least monthly to review performance, set goals, and develop plans for continuous improvement.
- Manage loan servicing of both internal portfolio loans and investor loans, including post-loan administration functions.
- Keep abreast of the latest investor requirements and regulatory compliance changes, providing regular updates and training to the Mortgage Servicing Team.
- Support annual audits and submit reports and data as requested. Establish and enforce all Mortgage policies and processes.
Knowledge Requirements:
- Bachelor’s degree preferred; a combination of education and relevant experience will be considered.
- Five or more years of experience in mortgage servicing or lending.
- Professional interpersonal skills necessary for supervising staff and communicating with management.
- Sound knowledge of Freddie Mac guidelines, credit union lending policies, procedures, and regulations.
- Independent judgment to solve day-to-day problems within established guidelines.
- Analytical decision-making skills and attention to detail.
- Ability to work independently and with minimal supervision.
- NMLS registration required.
Work Environment/Physical Demands:
- Works in a typical administrative setting with climate control and appropriate lighting.
- Requires sitting for long periods of time.
- Occasionally lifting and carrying up to twenty-five pounds.
Other Duties:
The Mortgage Servicing Manager will perform other duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.
Job Details:
- Job type: Direct hire
- Job function: Finance
- Industry: Financial Services
- Experience level: Mid-senior
- Education level: Bachelor’s degree
- Location: Bedford, IN
- Skills: mortgage servicing or lending, Freddie Mac guidelines, credit union lending policies, NMLS
- Experience required: 5 Years
- Relocation assistance: No
- Visa requirement: Only US citizens and Green Card holders
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