Healthcare’s Helping Hand
CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year.
Our industry is growing and demand is high. This means you’ll have plenty of opportunities to grow and develop in your career. Keeping healthcare healthy can be as fun as it is rewarding.
Position Overview
This Account Manager is an integral part of client success and delivery as part of CHG’s Enterprise Client Solutions team. This role will manage day-to-day interactions and workflow with existing client accounts, ensuring an exceptional client experience. Additionally, the Account Manager will foster strong relationships and identify opportunities for growth, ensuring long-term success for both the organization and our clients.
Responsibilities
- Manage day-to-day workflow on healthcare staffing needs between clients and CHG.
- Manage client relationships to ensure their satisfaction and that all their needs are met.
- Represent the organization in a variety of professional settings to promote the value of CHG and its brands.
- Create, interpret, and present various reports to internal and external clients.
- Analyze and interpret data to identify gaps, improve processes, and come up with solutions.
- Perform Single Point of Contact (SPOC) project-related research, data, and slide deck presentations with minimal guidance.
- Update and maintain all SPOC Excel and SharePoint spreadsheets with utmost accuracy on a daily basis.
- Clarify and resolve problems while maintaining strong internal and external relationships.
- Perform contract management activities according to existing procedures.
- Facilitate calls and meetings.
- Provide insights regarding business decisions about client contracts, amendments, and process improvement.
- Go above and beyond to understand customer needs and then exceed their expectations.
- Drive effective communication with all sales and business partners to ensure maximum deliverability, grow market share, and exceed sales goals.
- Contribute to a positive culture that fosters continuous process improvement and provide insight with best practices.
- Hold yourself accountable for meeting commitments and seeing results.
- Be an example of someone who lives the CHG Core Values at all times.
Qualifications
- Strong ability to listen and then inquire deeply into customer needs and expectations.
- Ability to ask valuable questions and seek out others’ perspectives.
- Ability to apply knowledge of the industry to advance CHG’s goals.
- Ability to work independently with little supervision.
- Ability to collaborate and drive results within a team environment.
- Ability to negotiate with and influence key stakeholders both internally and externally.
- Strong written and verbal communication skills.
- Strong proficiency with the entire Microsoft Office Suite, familiarity with Salesforce, and various database programs with a dedication for accuracy and attention to detail.
- Comfortable with client-facing presentations and public speaking in a highly professional environment.
- Ability to create, process, and present large amounts of documentation and business analytics.
- Excellent organizational and prioritization skills due to high level of multi-tasking requirements.
- Ability to travel quarterly to showcase CHG business proposals, analytics, and core values.
Education & Years of Experience
- College level education or equivalent work experience.
- 3 years of experience in sales and/or healthcare staffing.
- High-level experience with building business relationships.
Preferred
- Work experience in healthcare or staffing industries with knowledge of medical terminology.
Compensation and Benefits
We believe in fair compensation for all of our people, which is why our pay structure takes into account the cost of labor across U.S. geographic markets. For this position, we offer a pay range of $50,000 - $235,000 annually, with pay varying depending on work location and job-related factors such as knowledge, position level, and experience.
In return we offer:
- 401(k) retirement plan with company match.
- Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
- Flexible work schedules - including work-from-home options available.
- Recognition programs with rewards including trips, cash, and paid time off.
- Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling.
- Tailored training resources including free LinkedIn learning courses.
- Volunteer time off and employee-driven matching grants.
- Tuition reimbursement programs.
CHG Healthcare values a diverse and inclusive workforce. Interested in this role but not a perfect fit? Apply anyway. We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, and individuals with disabilities as an Affirmative Action/Equal Opportunity Employer.
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