Process Analyst

Penn Foster • Saint Petersburg, FL, United States • $200k - $250k / year • 1m ago

As a member of the Business Process Improvement (BPI) team, the Process Analyst plays a key role in projects to develop automated solutions for targeted processes. Working under limited supervision and with a high level of autonomy, this individual will contribute to all phases of process re-engineering projects, bringing an innovative spirit and analytical mind to complex systems and business problems. Extensive contact with internal customers is required to identify, research, and resolve problems.

Essential Duties and Responsibilities

Work hands-on with internal customers and stakeholders to understand business processes
Gather process information through interviews, observations, surveys, and workshops
Facilitate brainstorming sessions to identify opportunities for improvement
Model business processes in Business Process Modeling Notation (BPMN)
Capture and analyze process data to identify problems and establish baseline metrics
Propose recommendations for process improvement by leveraging principles from Lean and Six Sigma
Document business and technical requirements for desired process solutions
Facilitate and participate in user testing to ensure process solutions are accurate and stable
Lead in preparing and delivering user training for process solutions
Provide ongoing support for implemented solutions, including maintenance and enhancements

Qualifications

Knowledge, Skills, and Abilities

Knowledge of:

Fundamental concepts, practices and procedures of process improvement analysis
Fundamental concepts, practices and procedures of business process management (BPM)
Fundamental concepts, practices and procedures of robotics process automation (RPA)
Basic functionality and purpose of Business Process Management Suites (BPMS) and how they are applied
Basic principles of banking and finance and securities industry operations
Core business competencies such as finance, management, accounting, operations, and marketing

Skill in:

Business Analysis tools: Microsoft Office suite (Word, Excel, Visio, PowerPoint, and Outlook), Change Management, Project Management tools (MS Project), basic database query language usage (SQL)
Modeling processes using BPMN
Eliciting business requirements
Translating process objectives to an implementable process model
Developing instructional and procedural documentation/presentations
Preparing various reports, summaries, surveys and written recommendations

Ability to:

Analyze a business function and derive a set of requirements to satisfy a general request
Take personal ownership of issues, following through to issue resolution
Actively communicate technical and business aspects of work efforts to team members
Mentor other analysts when necessary
Effectively organize and prioritize all tasks and responsibilities
Participate in team projects and activities
Demonstrate flexibility in accepting and adapting to change

Educational/Previous Experience Requirements:

Bachelor’s degree and six (6) years of relevant work experience.
Any equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications:

None Required.

Raymond James Guiding Behaviors

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm

At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.