WP Online Assistant Director of Financial Aid
William Paterson University invites applications for WP Online Assistant Director of Financial Aid.
PRINCIPAL RESPONSIBILITIES- Correspond with prospective, new, and continuing WP Online students (undergraduate & graduate), as well as other departmental personnel regarding financial aid processes and available programs.
- Counsel students and parents regarding application procedures, eligibility requirements, cost of attendance, and management of available financial aid opportunities - loans, grants, etc.
- Prepare and present financial aid and budgetary workshops to students. Serve as the subject matter expert to team/staff, providing day-to-day support and assistance with escalated financial aid issues.
- Ensure problems are resolved efficiently and effectively, working collaboratively with team/staff to meet customer expectations in a fast-paced environment.
- Monitor satisfactory academic progress of students receiving financial aid. Process student aid applications and package awards.
- Verify, assess, and review student eligibility for financial aid and complete revisions and adjustments to awards in accordance with federal legislation, state statutes, and institutional guidelines.
- Prepare reports as requested by WPONL director and financial aid senior management.
- Collaborate with the Office of Financial Aid regarding student aid needs analysis, verifying financial data and other criteria to confirm student aid eligibility for federal, state, and alternative financial aid award packaging.
- Demonstrate a firm understanding of government and private resources for funding a college education. Maintain up-to-date knowledge of Federal and State guidelines governing financial aid programs.
- Comply with current regulations of all federal, state, private, and university programs.
- Evaluate unusual/mitigating circumstances documentation or appeal information provided by students and/or parents, exercising professional judgment to make adjustments or revisions as exceptions to documented processes/policies.
- Work with the Office of Financial Aid to assist with new/improved electronic processing systems. Use various systems to record, track, and analyze student questions and engagements.
- Analyze system-generated reports to verify compliance and eligibility of students receiving aid under federal, state, and institutional guidelines; notify students of changes in eligibility of awards and alternatives to amend situations.
- Attend weekly strategic meetings with Academic Affairs' staff to resolve student roadblocks, promote student success, and support continual program development.
- Work closely with key Enrollment Management offices to facilitate students' smooth matriculation and acclimation to WP Online.
- Participate in professional student financial assistance associations.
- Act as a liaison with various internal departments as appropriate.
- Perform other duties as assigned that are appropriate for the position.
MINIMUM QUALIFICATIONS- Bachelor's degree from an accredited college or university required. Master's degree preferred with a minimum of 3 years of related work experience.
- Financial aid counseling experience and comprehensive knowledge of federal regulations for administering student financial aid programs, financial aid need analysis, and processes. Experience in managing both federal and institutional methodology is a plus.
- Knowledge of federal Title IV and state financial aid programs and regulations. Ability to use good judgment and make sound decisions.
- Proficient in Banner Student Information System, needs analysis, and federal/state financial aid programs. Familiarity with automated financial aid systems and experience with MS Office (Word, Excel, Access, and PowerPoint).
- Ability to work well with a diverse community and groups.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and with frequent interruptions.
- Must be able to work flexible hours, including evenings and weekends, during peak registration times.
Personal traits and attributes:- Demonstrated ability to communicate effectively in written and oral formats.
- Able to chart a clear vision of future objectives and prioritize work to achieve stated goals.
- Able to hold confidential information with discretion.
- Demonstrated ability to build networks and collaborative relationships in a complex environment.
Invitation to apply:Interested candidates will be prompted to complete an application and submit a cover letter and resume. For general questions related to this application process, please contact talent@wpunj.edu.
Total Rewards:
Click here to view the total rewards of working at WP.
EEO Statement:
William Paterson University is dedicated to providing equal opportunities and access to all individuals regardless of race, ethnicity, sex/gender (including pregnancy), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, civil union status, familial status, religion, national origin, citizenship, military service status, or any other category protected by law. William Paterson University does not discriminate on the basis of any category stated above or as prohibited by applicable law. Individuals from historically underrepresented backgrounds are encouraged to apply.
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