Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for performing complex analysis and modeling to minimize loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other relational databases to provide analytical support on strategies and ensure goals are met. Job expectations include evaluating data to assess potential fraud risk and create mitigation strategies.
As a Client Protection Fraud Policy Analyst, you will capitalize on your Fraud knowledge and strategic thinking to solve business challenges and seek opportunities for improvement. The Account Takeover and Device Policy and Strategy team focuses on identifying criminals posing as customers who are intentionally trying to steal from the bank and deceive clients into providing access to their accounts. You will join a team of fraud professionals who are dedicated to stopping criminals and protecting customers from fraud, scams, and money mule activity. In this role, you will spend time analyzing difficult problems to effectively manage an evolving fraud attack environment. You will develop complex defenses designed to minimize the impact to good customers while maximizing fraud loss avoidance. You will work across multiple partner organizations and represent our team as a subject matter expert. We are looking for someone with strong communication skills, sound business judgment, and who is results-oriented with a track record of thriving in a fast-paced environment.
Responsibilities:
- Responsible for performing complex analysis and monitoring strategy performance, fraud alerts, operational effectiveness, claims, and losses.
- Develop effective monitoring and oversight to identify and mitigate Account Takeover risk.
- Work closely with Account Takeover Strategy across Deposit, Digital, and Card products to understand limitations, identify synergies, and opportunities for improvement.
- Investigate and conduct root cause analysis of major fraud losses and emerging trends with a focus on preventing recurrence.
- Utilize portfolio trends to propose strategy and policy changes within segmentation structure to produce optimal results.
- Lead project scope by providing fraud requirements, testing, and development of strategies.
- Excel at risk/reward trade-off.
- Utilize discretion, independent judgment, and the ability to communicate with multiple levels of management.
Required Qualifications:
• 5+ years in Fraud Prevention, Strategy, Risk, Policy, Operations, or a combination.
• Experience with multiple products such as Digital (Zelle, ACH, Wires), Deposit (DDA, Checks), Cards (Credit and Debit).
• Proficient in Fraud Management tools used by operations to work alerts and identify Fraud Risk, e.g., Flash, BASS, Lexis Nexis.
• 2 years of experience in data analysis.
• Intermediate Excel and PowerPoint capability.
• Ability to identify opportunities for improvement and work autonomously with minimal direction.
• Ability to work in a fast-paced, dynamic environment.
Desired Qualifications:
• 2+ years of experience in business analysis.
• 1+ years of experience in consulting.
• 2+ years of experience in SAS or SQL querying.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details:
Pay range: $60,900.00 - $95,000.00 annualized salary, offers to be determined based on experience, education, and skill set. This role is eligible for discretionary incentive based on overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources, and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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