INTERNALS MUST APPLY BY: 10/24/24
Essential Functions and Responsibilities:
- Provide professional and timely assistance to students regarding questions and concerns students may have regarding any aspect of financial aid requirements and/or eligibility.
- Initiate communication by phone call or email to students when needed.
- Provide professional assistance to students by advising and assisting them with financial planning, federal and state aid programs and application requirements, collecting data and keeping accurate records.
- Coordinate the scheduling of appointments with students for financial aid counseling requests.
- Maintain professionalism and remain calm when students are frustrated or have a difficult time understanding documentation requirements.
- Coordinate communication between student and other WGU teams, providing problem-solving resolutions or requests for needed intervention.
- Communicate effectively and consistently with appropriate internal department members from financial services, admissions, registrar, and student accounts as needed.
Knowledge and Abilities:
- Excellent customer service skills required.
- Excellent phone etiquette required.
- Knowledge of federal regulations pertaining to federal student aid, including needs analysis and eligibility assessment.
- Knowledge of federal student aid policies, procedures, and eligibility requirements.
- Knowledge of customer service standards and procedures.
- Knowledge of automated federal student aid management systems.
- Skills in developing presentations and informing those in financial need.
- Skills in verbal, written, and interpersonal communication.
- Skills in the use of Microsoft Office programs such as Word, Excel, PowerPoint, Outlook, etc.
- Ability to obtain access to federal government databases pertaining to federal student aid.
- Ability to analyze and solve problems in an effective and professional manner.
- Ability to work independently and to organize a heavy workload.
- Ability to operate office equipment, computers, and computer software applications.
- Ability to communicate effectively with a diverse group of individuals to meet their needs.
- Ability to maintain a high level of accuracy for all job responsibilities.
Qualifications - Minimum Qualifications:
- Customer service experience.
- Minimum of five (5) years' experience in Financial Aid or equivalent combination of education and experience.
- Knowledge of financial aid policies, procedures, and eligibility requirements.
- High School Diploma or GED.
Preferred Qualifications:
- BA degree in field of study.
- Knowledge of WGU systems preferred (e.g., Sales Force, Campus Logic, and Banner).
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the current range is:
Pay Range: $49,800.00 - $74,600.00
WGU will accept applications for this position until 12:00 AM ET, 10/16/2024.
How to apply: apply online.
Full-time Regular Positions (FT classification, standard working hours = 40)
This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.
The University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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