Your Journey at Crowe Starts Here:
At Crowe, you have the opportunity to deliver innovative solutions to today’s complex business issues. Crowe’s accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a “Best Place to Work.” We are 75 years strong and still growing. Come grow with us!
Job Description:
Job Summary:
The Senior ServiceNow Analyst plays a crucial role in supporting and advancing the ServiceNow platform within our organization. This position focuses on the configuration, enhancement, and ongoing support of the ServiceNow platform, particularly in creating and optimizing new processes using ServiceNow's flow capabilities. The successful candidate will work closely with the ServiceNow Product Manager, the ServiceNow Support Lead, and Enterprise Architecture to align with and support our technology roadmap.
Key Responsibilities:
- Administer and enhance the ServiceNow platform, focusing on ITSM, CSM, ITOM, SPM, and SAM modules.
- Develop and configure workflows and processes within ServiceNow to improve business operations.
- Provide robust end-user support and create maintenance documentation for support teams and self-service knowledge bases.
- Collaborate with technology vendors and other IT teams to develop integrated processes and ensure efficient system integration.
- Develop ServiceNow reports, configure business process steps, and troubleshoot complex system issues.
- Leverage the ServiceNow Community to advocate for the deployment of new features and updates.
- Monitor system health and compliance, conduct regular audits, and stay updated with the latest ServiceNow features and best practices.
- Lead the implementation of new ServiceNow modules and enhancements.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 3-5 years of experience in ServiceNow administration, with a strong understanding of ITIL processes.
- Required Certifications: ServiceNow Certified System Analyst or ServiceNow Implementation Specialist
- Experience with JavaScript, HTML, CSS, and other scripting languages.
- Proven ability to manage IT systems and configurations.
- Excellent problem-solving skills, attention to detail, and the ability to work in a dynamic, fast-paced environment.
- Strong communication and interpersonal skills.
We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.
Our Benefits:
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!
How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe:
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.
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