Overview:
Oversees a staff of group leaders and operational managers, ensuring operational efficiency and targeted results are met. Provides operational, technical and functional expertise in work policies and procedures. Provides strategic direction for the department, staffing and technology enhancements.
Primary Responsibilities:
- Develop, implement, and oversee the maintenance of policies for the business unit. This includes the updating of policies in response to federal, state or business unit process changes. Respond to both internal and external requests in relation to departmental policies and procedures.
- Ensure appropriateness of compliance-related training assignments at the enterprise-wide, business unit, and job-specific levels. Report on the risks associated with training issues and ensure remediation of all training related regulatory and audit issues.
- Create customized development programs based on the strategic needs of the business. This includes building new curriculum and content while also leveraging those programs in existence at the bank.
- Responsibility for the Education Roadmap and general education, training, and development of all employees within Financial Crimes.
- Ensure the delivery of high-quality training with measurable outcomes. This may include a mix of virtual and in-person led training programs.
- Review fraud-related customer complaints, perform root cause analyses and recommend changes to training and/or policies and procedures if needed.
- Responsible for planning, leadership, problem resolution, analysis and reporting for assigned fraud group within their specialization.
- Oversee Divisional/Departmental initiatives, Audit, Risk and business partner communication.
- Responsible for strategic planning and all short to long-term initiatives within the area.
- Oversee training and development of direct reports.
- Responsible for overall direction of the Department and requires high level knowledge of business, applicable regulations and affiliated technology.
- Oversee or assist with budgeting and financial forecasting.
- Participate in higher-level involvement with Enterprise efforts including projects, organizational objectives, planning and business partner development.
- Contribute towards achievement of Company's strategic and operational objectives.
- Build an effective team of leaders by providing guidance and coaching to subordinate managers.
- Narrowly focused operations, associated with strategic development, regulatory, audit and technology efforts.
- Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
- Promote an environment that supports diversity and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Scope of Responsibilities:
The position has high-level interaction with exterior business partners, local and federal regulators and senior management.
Education and Experience Required:
Bachelor’s degree and a minimum of 9 years’ experience, or in lieu of a degree, a combined minimum of 13 years’ higher education and/or work experience, including a minimum of 9 years’ experience. Minimum of 6 years’ managerial experience.
Experience handling multiple tasks in support of various assignments.
Self-motivated, well-organized individual.
Experience working under time constraints.
Strong interpersonal skills necessary for business partner relationships within and outside organization.
Strong leadership skills, including professional development and mentoring.
Experience delegating responsibilities and providing leadership and training to key personnel.
Possession of key competencies, including conflict management, business negotiation, organization and decision-making.
Proven ability to meet financial and business plan forecasts.
Education and Experience Preferred:
Master’s degree.
Financial Crimes-related experience.
Knowledge of software utilized in department.
Proficiency with personal computers as well as pertinent word processing, database and spreadsheet software packages. Knowledge of Bank-wide policies and procedures and responsible area.
Experience working with a team to create innovative, large scale solutions that map business architecture to solution functionality.
Experience reviewing and writing policies and procedures.
Experience developing and implementing training curriculum.
Location: Bridgeport, Connecticut, United States of America.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $145,114.31 - $241,857.18 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
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