JOB SUMMARY
Leads and provides business analysis for moderately complex applications, websites, databases and systems, defect management and provides second-level technical support. Leads team initiatives and participates simultaneously in multiple IT project efforts. Incumbent at this level is a learned professional responsible for business analysis on projects of moderate difficulty through analyzing possible solutions utilizing standard procedures. Works under limited guidance. Technical guidance required for unusual and/or complex problems/projects.
PRIMARY RESPONSIBILITIES:
- Conducts analysis of business processes. Defines, tests, documents and manages business requirements according to approved standards/procedures.
- Serves as the product subject matter expert to lead and facilitate collaborative business requirement gathering sessions.
- Performs strategic business research and defines requirements in support of simplifying and standardizing business processes and the integration of systems.
- Evaluates dynamic business goals and drivers and predicts potential enhancements for applications and/or systems.
- Reviews project proposals; identifies potential problem areas, and recommends optimum approaches for project path, utilizing specific area of business process expertise.
- May perform project management tasks including backlog management, planning, communication, status reporting and documentation for a variety of project/product types.
- Develops or modifies project business analysis artifacts using disciplined processes, procedures and standards.
- Provides escalated (Tier 2) application support including on-call (after hours, weekends, holidays) for priority issues. Troubleshoots complex production issues. Evaluates and follows through on issues and problems until resolved or escalated.
- Identifies and communicates best practices, leads the Business Analysis Community of Practice sessions. Trains and provides guidance to less experienced Business Analysts.
- Leads process improvement efforts within the Business Analysis team or IT organization.
SCOPE:
- Decision Impact: Individual
- Department Responsibility: None
- Budgetary Responsibility: No
- Direct Reports: No
- Indirect Reports: No
- Physical Requirements: N/A
REQUIRED EDUCATION:
- Minimum Bachelor’s Degree in a related field or a combination of related education and work experience in the area of business analysis to equal four years.
REQUIRED EXPERIENCE:
- Minimum of 5 years’ experience required in a Business Analyst role. Demonstrated ability to exceed expectations of the BA I role.
- These minimum requirements will also include additional criteria specific to the position.
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