PURPOSE
- Performance of efficient and accurate record keeping services, processing of mail, reconciliation of consumer accounts, processing of members' business transactions, and supplying information to customers and resolving customer issues through face-to-face communication.
- Effective promotion of Cooperative services and programs.
- Demonstrate an attitude that the job exists to effectively serve every SEMC member, and at every opportunity, the employee should strive to achieve increased member loyalty, satisfaction, and public support for SEMC.
DEMANDS
- High school diploma or equivalency.
- A minimum of two years progressively responsible accounting work experience, demonstrating proficient mathematical, monetary, and office skills; or equivalent combinations of related education and experience or equivalent experience as solely determined by the Corporation.
- Working knowledge of the Cooperative’s billing processes, customer rates, products, services, and programs.
REQUIREMENTS
- High level of competency working within a Windows and MS Office environment, to include knowledge of Word Processing software (MS Word); Spreadsheet software (MS Excel); Internet, NISC Software platforms (e.g., Cash Register, Service & Vault), and other software in use by the Corporation. Advanced working abilities developing spreadsheets and graphs, building and operating formulas, and database entry.
- Refined interpersonal skills to favorably interact with internal and external customers.
- Proficient verbal, listening and perceptual communications skills to enable successful understanding and communication of programs, procedures, and amiable resolution of all customer concerns through face-to-face communication.
- Keyboard proficiency.
- The position requires a rotating work schedule which changes on a weekly basis and requires both main office and drive-through work requirements.
- A valid Georgia driver’s license is required.
- Regular and reliable attendance record.
- Flexibility for overtime as necessitated by circumstances and on-call functions.
- Flexibility for irregular work hours, including evenings and weekends as necessitated. This position does have varying rotating shifts within the department.
- This position requires that this individual report in time of natural disaster and weather-related emergencies and recognize that the Corporation (SEMC) is an electric utility.
- Ability to work in a constant state of alertness and safe manner as an essential job function.
RESPONSIBILITIES
- Serves as professional, amiable representative of SEMC by successfully communicating with external and internal customers by telephone, in written form and face-to-face: Assures satisfactory resolution of issues, and proper handling of data and funds.
- Responds to inquiries in a prompt and competent manner; resolves conflicts of programs, billings, policies, rules, or regulations, returned checks, products, or services, and provides pertinent information. Prepares letters and makes telephone calls concerning payment issues.
- Keeps records of financial transactions. Utilizes computer, postage and posting equipment and all general office equipment to appropriately receive, record, route and maintain data and funds; verifies, allocates and posts details of business transactions.
- Receives funds from internal and external customers, disburses funds, and records monetary transactions. Counts money and negotiable instruments to verify amounts and issue receipts for funds; cashes checks; orders daily supply of cash; balances cash and negotiable instruments in cash drawer(s); evaluates payments for collection. Prepares bank deposit slips; compiles collection, disbursements, and bank-reconciliation reports.
- Composes and prepares correspondence and reports utilizing appropriate office equipment. Secures, transports, processes, and distributes mail. Maintains appropriate records in a timely and comprehensive manner. May perform research and collect and collate data in the resolution of customer inquiries.
- Maintains current knowledge on advances and changes in SEMC policies programs, products, and services, and in the utility industry in general. Keeps informed on new developments within occupational field.
- This position has no supervisory responsibilities.
- This position works directly with members, employees, and administrative personnel.
PRINCIPAL ACCOUNTABILITIES
- This position answers to the Coordinator of Accounts Receivable.
- This job has no supervisory responsibilities.
- Internal Communication: This position’s internal customers consist of all SEMC employees and assigned contract workers.
- External Communication: This position’s external customers include all SEMC members, the public, as well as vendors, legal advisors, regulatory agencies, and professional organizations.
WORKING CONDITIONS
- While performing the duties of this job, the work in general office conditions with sedentary physical requirements and is regularly required to sit, speak, and hear, use hands to key, grasp, handle or feel; reach with hands and arms.
- Duties require the physical ability of sitting, keyboarding, stooping, crouching, reaching, grasping, hearing, speaking, writing, operation of telephone, operation of miscellaneous office equipment, as well as other defined sedentary tasks.
- The employee is occasionally required to stand, walk, stoop, kneel, crouch, bend, kneel or crawl.
- Duties are performed within a community cubical workstation environment, with extended periods of time spent working with a computer and reading print materials.
- The employee is frequently required to lift ten (10) pounds. The employee is occasionally required to lift thirty-five (35) pounds.
- The vision requirements include close vision and ability to adjust focus.
- The noise level in the work environment is usually moderate.
- Job requires the ability to work under frequent deadline pressures, multiple changing priorities, and frequent interruptions, along with assisting customers as needed.
Applicants must complete an application prior to 5 PM, October 25, 2024. Apply online: www.sawnee.coop/careers. If you require a paper application or an alternate format, please contact us at 770-887-2363 extension 7568.
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