Summary: Responsible for soliciting, negotiating and gathering documents to prepare mortgage loans and HELOCs for underwriting in compliance with federal guidelines and the Bank's lending policies and procedures.
Responsibilities: include but are not limited to the following. Other duties may be assigned.
- Self-source and generate mortgage loans through established referral partners and banking partnerships.
- Gather financial information from clients including income, assets, debts, and credit history.
- Evaluate creditworthiness and eligibility for mortgage loans.
- Interview clients to understand their needs and goals.
- Explain the different types of mortgage loans available and recommend the best options for each client.
- Prepare and submit mortgage loan applications in accordance with standards.
- Work with processing and underwriting departments to secure loan approvals.
- Manage the closing process and ensure that all documents are completed and signed.
- Build relationships with clients and referral partners, including realtors, builders, financial and industry professionals.
- Regularly participate in branch activities to train retail staff and gain mortgage referrals.
- Participate in regular sales, product and regulatory training as assigned by the bank management.
- Identify opportunities to cross-sell bank products and services between all departments.
- Stay up to date on the latest mortgage lending regulations and trends.
- Keep abreast of underwriting policies, procedures and changes for all mortgage loan products.
- Comply with applicable laws and regulations as well as the Bank's written policies and procedures.
- Participate in continued mortgage compliance training including, but not limited to: Dodd-Frank Act, ATR/QM Rules, Truth in Lending Act, Real Estate Settlement Procedures Act (RESPA), Home Mortgage Disclosure Act (HMDA-Regulation C), Equal Credit Opportunity Act (ECOA-Regulation B), Fair Housing Act, Fair Credit Reporting Act, etc.
All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cyber security, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.
Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education/Experience:
- Bachelor's degree in finance/accounting or related field preferred.
- Three years' mortgage banking experience in the assigned territory.
- Strong understanding of the mortgage lending process.
- Experience with Encompass preferred.
Knowledge/Skills/Abilities:
- Strong business development and sales skills.
- Strong organizational skills and attention to detail.
- Strong customer service orientation and ability to manage customer relationships.
- Professional demeanor with excellent communication, interpersonal skills and conflict resolution skills.
- Ability to work independently and as part of a team.
- Ability to problem solve, prioritize tasks and meet required deadlines.
- Ability to think critically and use good, sound judgment in decision-making.
- Ability to respond to common inquiries or complaints from customers, co-workers or vendors.
- Ability to communicate effectively and tactfully, orally and in writing with employees, customers, vendors and management.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Must understand and comply with company policies and procedures.
- Ability to maintain a friendly, helpful and courteous attitude when working with customers or co-workers under diverse conditions.
- Ability to accurately and quickly complete standard mathematical calculations.
- Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
- Ability to use a calculator, computer and applicable software.
- Ability to use a variety of internet browsers and Microsoft Office programs, specifically Word, Outlook and Excel and Teams.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must have the ability to lift and carry 25 pounds for a distance of 50 feet.
Intent and Function of Job Descriptions: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills or working conditions.
Banterra promotes an Equal Employment Opportunity workplace which includes reasonable accommodation of otherwise disabled applicants and employees. Please see your supervisor should you have any questions about this policy or these job duties.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. Banterra maintains its status as an at-will employer.
Banterra Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, protected veteran status, or any other characteristics protected by law.
