Keesler Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:
- Medical, dental, and vision insurance
- Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
- Employee and Dependent Life Insurance
- 401(k) Retirement Plan with 100% match on the first 5% contributed by you
- Paid Leave
- Tuition Reimbursement and Competitive Scholarships
- Short Term & Long Term Disability Benefits
- Employee Assistance Program
WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS
Position: Business Process Analyst I
Department: Information Technology
Reports To: Business Analyst Team Lead
Summary
Assists users across the organization in performing detailed requirements analysis, documenting processes, and performs user acceptance testing. Acts as liaison between business stakeholders, such as management, or end users, and the information technology team.
Supervisory Responsibilities
None
Essential Functions
- Facilitate and engage with users to analyze requirements, recommend solutions, manage implementation, and test new and existing application solutions. Organize requirements for modifications and communicate with team members, or vendors.
- Lead ongoing reviews of business processes across the organization, developing optimization strategies to support them.
- Evaluate existing business processes by utilizing flowcharts, manuals and other documentation outlining current practices. Assemble this data and study ways to make improvements to one or many steps to increase productivity, reduce cost, improve time management, or make needed changes to other aspects of the process.
- Create documentation outlining process improvements explaining changes and how to implement those changes. Collect data and write step-by-step instructions on how to change processes in a way that all involved parties can understand.
- Coordinate with cross-functional team to develop business process requirements to meet changing business needs. Ensure plans are clear and adopted quickly.
- Monitor and assess processes to ensure they are accomplishing the desired outcomes. Make changes to process steps as needed to adjust improvements to reflect better results in production, cost reduction and other targeted outcomes.
- Assist in documenting departmental procedures and policy as applicable to process change.
- Participate in initiatives for continuous process improvements and follow best practices.
- Provides superior member service while managing relationships with end users, business area leaders, and vendors to ensure deliverables exceed expectations.
- Analyze and communicate stakeholder needs by translating business requirements in to software or technical requirements.
- Manage projects, develop project plans in conjunction with PMO and monitor the performance.
- Document and communicate the results of your efforts.
- Use modeling, testing and data models to improve the flow of information through an organization to enhance project success.
- Work in a team environment and continually seek to improve processes.
- Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC)
- Utilizes The Member Advantage AIDINC system to identify potential member (internal or external) service needs which can be met through the sale of credit union products and services, or adherence to the department’s policy and procedures.
Other Duties and Responsibilities
- Assist in training of new team members.
- Provides back up for team members where needed.
- Other duties as assigned.
Knowledge and Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
- Equivalent to a college degree (BS or BA in a relevant field).
Experience and Other Requirements
- One to three years of similar or related experience in a Business Process Management (BPM).
- Experience or knowledge of BPM, Process Engineering or BPMN utilizing Agile, Lean, Waterfall, SIPOC or DMAIC methodologies.
- Change Management experience is preferred, specifically ADKAR, Kotters and McKinsey methodologies.
- Excellent verbal, written and interpersonal communication/influence skills required, including reports, presentations, and group facilitation skills.
- General knowledge of production cycles and projected results of those cycles for related applications.
- Thorough familiarity with problem analysis and excellent level of problem solving capabilities to establish adequate solutions to operating problems.
- Experience in Enterprise Architect and/or Visio for Business Process Management is preferred.
- Must be highly organized and capable of handling multiple tasks concurrently. Must be able to redirect priorities based upon current workload (ability to react to current situations).
- Demonstrate teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
- Ability to develop partnerships and collaborate with other business and functional areas.
- Demonstrate conceptual thinking and analytical skills with high attention to detail and accuracy.
- Must be able to perform all functions independently with minimal supervision in a reasonable amount of time.
- Stay current with emerging technology trends.
Interpersonal Skills
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Computer Skills
(See Essential Functions, Education, and Experience Requirements above)
Certificates, Licenses and Registrations
None
Physical Demands
The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the individual is regularly required to sit, kneel, crouch, stoop; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The individual is frequently required to stand and walk. The individual is frequently required to be able to lift and move up to 10 pounds.
Work Environment
The work environment characteristics described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Extensive use of desktop computer is required. The noise level is that of a normal office environment. When working in designated secured areas, elevated noise levels are present.
Declaration
The human resources department retains the sole rights and discretion to make changes to this job description.
#LPIND
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
#J-18808-Ljbffr
