Requisition ID # 159933
Job Category: Business Operations / Strategy
Job Level: Manager/Principal
Business Unit: Engineering, Planning & Strategy
Work Type: Hybrid
Job Location: Oakland
Department Overview:
The South Bay Delivery Program Management Office (PMO) leads the creation and execution of breakthrough outcomes in delivering for the South Bay. The PMO is a new organization that requires leadership in bringing several internal and external pieces together to achieve ambitious outcomes in our large load interconnection process, decarbonization, and customer-facing work execution in San Jose.
The mission of the Performance Excellence Team is to dive into customer-facing work and processes within the city of San Jose and work to improve it to best-in-class performance. The team is responsible for establishing baseline performance and benchmarks across the enterprise and with other utilities. They will drive process improvements in new business, the electric distribution work plan, customer outage journey, and our reliability investment plan and execution.
Position Summary:
The role of the Business Process Analyst is to evaluate the effectiveness of and recommend improvements to business processes, practices, and procedures. Activities are focused on measuring and improving quality, cost-effectiveness, efficiency, customer satisfaction, and other desired business outcomes.
This position is hybrid, working from your remote office and your assigned work location based on business need. The preferred work location is Oakland, San Jose, or Dublin. Traveling between these locations may be required weekly.
A reasonable salary range is:
Bay Area Minimum: $136,000
Bay Area Maximum: $232,000
Job Responsibilities:
- Leads both simple and complex problem sessions across varied stakeholder groups leveraging lean principles and resources.
- Effectiveness and Root Cause Analysis: Evaluates and measures success of various business processes, practices, and procedures, identifies opportunities for improvements, and recommends solutions.
- Metrics and Reporting: Develops and tracks business process related metrics and maintains standard, custom, and ad-hoc reports.
- Quality Assurance: Develops and updates quality standards, monitors quality, identifies issues, and recommends improvements.
- Business Process Improvement: Engages in business process improvement activities, including process mapping and redesign.
- Training Content Development and Delivery: May develop and/or deliver end-to-end process training.
- Project Management: May lead projects, determine scope, budget, timeframes, form teams, assign tasks, and manage resources.
Qualifications:
Minimum:
- Bachelor of Science in Business, Statistics, Mathematics, or related field or equivalent work experience.
- 8 years of job-related experience.
- LSS-Lean Six Sigma Green Belt certification.
- Advanced Tableau and/or Power BI dashboard development skills.
- Experience facilitating Journey and Value Stream Mapping sessions.
Desired:
- Experience working with Lean Management Principles.
- LSS Black Belt.
- Advanced knowledge of PG&E data sources including CDW, Teradata, Salesforce, SAP, etc.
- Ability to present complex data and findings to internal audiences, including senior leaders.
- Strong analytical, verbal, and written skills; effective presentation skills.
- Experience writing compelling business cases.
- Knowledge of Lean Six Sigma, process improvement, and quality assurance methodologies.
- Knowledge of PG&E’s operational processes and procedures.
- Advanced skills in Microsoft Office, Project, Visio, or similar software.
- Creative and strategic problem-solving skills.
- Influence, negotiation, and persuasion skills.
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