The General Accounting Manager is responsible for day to day General Accounting (GA) operations for the US across captive shared service and outsourced teams, ensuring effective and efficient delivery of services and accurate and timely month-end close and reporting outcomes. The GA Manager will ensure that the general accounting processes are compliant with standard operating procedures (SOPs), policies, and controls across all divisions and legal entities for their respective region. This individual is accountable for ensuring that the delivery of service commitments are in line with agreed upon Service Level Agreements.
Essential Functions:
- Migrate processes and services to the regional shared service organization, to include:
- Plan migration of activities to a regional captive service center, satellite centers or outsourced partner(s).
- Recruit and select the Record to Report team for the region.
- Provide oversight for the transition of activities and escalation support throughout transition.
- Establish and sustain the agreed performance measures, KPIs, and goal setting processes.
- As operations mature, migrate additional activities to the outsource partner(s), while continuing to transition more complex activities into the regional captive shared services organization.
- Establish General Accounting (GA) teams with the capability to deliver the full scope of GA activities for the region.
- Direct the recruitment and development of GA resources for the Regional Shared Service Center aligned with current and future shared service organizational requirements.
- Develop the GA team to ensure that they are fully trained on Abbott Corporate financial policies and understand all aspects of the accounting process in the context of the respective divisions they serve.
- Develop GA Team Leads to co-ordinate and lead the general accounting team for a particular division/process and to work with division teams to understand period results and agree to accounting treatment decisions.
- Assure GA Team Leads understand and have the capability to support the legal entities and divisions with respect to all accounting activities in line with fiscal / statutory requirements.
- Manage the day to day shared services GA operations for the region across captive and outsourced teams, ensuring effective and efficient delivery of services and accurate and timely month-end close and reporting outcomes.
- Drive a performance based culture to meet or exceed agreed upon division, legal entity, country, and corporate service delivery commitments.
- Deliver day to day service management activities to meet legal entity, division, geography, and corporate commitments.
- Serve as the escalation point to resolve GA service delivery issues for the region and direct resolution of issues across retained, captive and outsourced teams.
- Drive root cause analysis and continuous improvement activities to eliminate exceptions and deliver to committed service levels.
- Coach GA Team Leads and 3rd party service provider leads to address more complex general accounting issues and exceptions.
- Direct the continued focus on process improvements and implementation of best practice.
- Establish exception management and reporting processes to identify, report, and resolve process and quality exceptions.
- Together with the RTR Global Process Manager (GPM), support the design of the detailed RTR processes for general accounting.
- Drive the continued standardization and codification of more complex processes to be transitioned to Shared Services.
- Maintain customer relationships with division and retained accounting teams as well as peer regional GA delivery leads for the RTR process.
- Partner with IT in the execution of applicable GA process harmonization and business systems specific to the region.
- Ensure integrity of internal controls, in partnership with the compliance team.
- Support statutory compliance and preparation for internal and external audits associated with GA for the region.
- Provide oversight and support for responses to and remediation of audit findings, across internal and 3rd party outsource service providers, as required.
- Provide oversight to assure compliance with tax and fiscal requirements.
Position Accountabilities / Scope:
As a direct report of the Record to Report (RTR) Regional Director, the General Accounting Manager is a member of the Abbott Captive Shared Services management team and directly supports the RTR Global Process Owner (GPM), the Division Controllers and their FP&A teams, and the Retained Accounting team.
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