Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Responsibilities:
- Operates as a backup financial center leader within a market.
- Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
- Manages business results through formalized management routines and coaching.
- Creates a world-class client experience environment.
- Manages market-level initiatives prescribed by market leaders.
- Drives operational excellence.
Required Qualifications:
- 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team.
- Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
- Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction.
- Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability.
- Proven record of balancing risk and making sound decisions while achieving business goals.
- Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service.
- Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results.
- Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills.
- Proficiency in computer skills and professional programs (for example, Microsoft Office).
- Ability to pass pre-employment assessments and compliance requirements.
- Availability to work weekends and/or extended hours as required to run the business.
- Must be able to travel to any financial center within the defined market.
Desired Qualifications:
- 1+ years management experience including hiring, coaching, and developing direct reports.
- Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality.
- Undergraduate degree.
- Bilingual (fluent verbal and written).
Skills:
- Customer Service Management
- Performance Management
- Coaching
- Customer and Client Focus
- Talent Development
- Risk Management
- Sales Performance Management
- Business Operations Management
- Recruiting
- Result Orientation
- Referral Management
- Leadership Development
- Inclusive Leadership
- Prioritization
- Problem Solving
Shift: 1st shift (United States of America)
Hours Per Week: 40
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