Meet Gorgias, the customer service platform designed for ecommerce merchants, and built to provide amazing experience to shoppers at scale on Shopify, BigCommerce, and Magento. Our product empowers merchants to manage all their customer service in one place over email, live chat, voice, Facebook, Instagram, Twitter, and SMS.
Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including: Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time.
We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.
We’re still growing fast and looking for new teammates who want to grow with us.
Join our team for the opportunity to:
Work with smart, passionate people every day
Get extreme ownership over your work and results
Be treated like the expert you are
About the Team
Gorgias finance team is looking to hire a passionate Analyst/Associate to join the Strategic Finance team to provide in-depth, insightful analyses to help make strategic investment decisions. The Analyst will be focused on building deep partnership across all business units by focusing on our KPIs and providing critical analysis and insights to help drive related business decisions. You will be responsible for developing methodologies, dashboards, and models to enhance and maintain our reporting and quarterly budgeting.
To be successful in this role you must be data driven, have strong communication skills, and the ability to thrive in a fast-paced environment. You will drive long-term value by taking extreme ownership to diagnose problems, analyze solutions and drive implementation to create impact. This role will report directly to the Head of Strategic Finance.
What You'll Do
- Support management to build and maintain growth models and forecasts supporting revenue / spend optimization and ad-hoc analysis.
- Function as a hands-on, strategic partner to the business leaders while working directly with the Head of Strategic Finance on key metrics and business recommendations.
- Collaborate on all financial models to identify key investment opportunities and partner with business leaders to operationalize their budgets.
- Assist in planning exercises and the quarterly and annual budgeting cycles for all verticals.
- Assess key metrics across the business to craft a strategy that aligns the financial model to OKRs.
- Work closely with our data analytics team to source and structure data, ensuring we have reliable and accurate forecasts and KPIs.
- Maintain scalable financial reports and models to validate and communicate quarterly business reviews, KPIs, and monthly forecasting cycles.
- Collaborate with the Accounting team on a variety of initiatives, including but not limited to.
Who You Are
- 2-4 years of experience in investment banking, private equity or high-growth technology/SAAS company in strategic finance or FP&A.
- BA/BS required, preferably in Finance/Accounting or equivalent directly related work experience required.
- Expert Excel Skills; extensive experience building P&L, LTV, and CAC Modeling and analyzing large data sets, additionally, strong understanding of US GAAP.
- Maintain efficient processes for quarterly and monthly budgeting, forecasting & performance reporting.
- Outstanding verbal and written communication skills and the ability to take extreme ownership.
- Someone with a hands-on attitude and a strong desire to deliver and grow.
- Basic SQL knowledge or a willingness to learn basic SQL.
- Someone with the ability to multitask, work under pressure, and meet deadlines.
Perks & Benefits
4-week vacation
Paid sick leave
Paid parental leave (16 weeks)
Latest MacBook Pro
Daily lunch stipend ($15/ per workday)
Health insurance with up to 100% of premiums paid for employees - Blue Shield & Kaiser explore our plans
Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.
Get up to $700 to set up your workstation at home (working from home should feel breezy)
Get up to $2000 of learning material (includes books, courses, training sessions that are easily identified and linked with your job scope)
Every quarter, we organize a company-wide summit to discuss where we’re going and strengthen the social bonds (once the health situation allows it, we’ll transform these summits into offsite!)
This role will need to accommodate a hybrid schedule with 2 days in the office in Toronto or Charlotte.
Why join us?
We're among the fastest-growing startups in the eCommerce ecosystem
We've built an extremely efficient go-to-market engine
Work with a talented team you'll learn a lot from
Join a company where automation and good & clean data are core beliefs shared by all
More cool things to know about Gorgias...
- Raised our Series C for $30M in 2022: TechCrunch Article
- We went from 0 to 10,000+ merchants using our platform since 2016
- We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score
- What our customers are saying: apps.shopify.com/helpdesk#reviews
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.
Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com.
Compensation Range: CA$103K - CA$113.8K
