Entrepreneurial, Partnership, Trust, Freedom to act, Ambitious. These values don't just describe our company - they define our people too.
Westlake, OH, United States
req1322
Billing Specialist
IMCD US currently has an opening for a Billing Specialist. This role is based in our Corporate Headquarters in Westlake, Ohio.
COMPANY BACKGROUND
IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation is what still drives us today.
Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.
Job Responsibilities:
The Billing Specialist is responsible for accurate daily invoicing of orders shipped from IMCD US warehouses, direct ship orders from principals, add-on freight and miscellaneous supplemental charges, balancing consignment stock and billings as well as managing customer online invoicing. Committed to the overriding goal of ensuring we meet or exceed our customer’s expectations by providing solutions, exploring opportunities for process improvements, and demonstrating commitment to building a better organization.
The Billing Specialist will serve as a member of the customer service and billing department team, which aids the company in fulfilling its core purpose of providing commercial and technical solutions to its customers and principals.
Successful candidates will be responsible to:
- Rotate schedule to pull and match bills-of-lading and principal invoices with orders for invoicing.
- Perform daily invoicing of warehouse and drop ship orders.
- Perform daily invoicing of add-on freight, samples, and supplemental charges.
- Rotate schedule for online customers’ invoicing.
- Rotate schedule to expedite warehouse order drawer (daily) and drop ship order drawer (weekly); Request missing bills-of-lading or invoices.
- Rotate schedule to provide “orders shipping today” reports to warehouses.
- Rotate schedule to manage missed warehouse orders reports.
- Provide order tracking information to customers and/or CSR’s upon request.
- Participate in month-end billing strategizing meetings.
- Rotate schedule to provide reports for year-end inventory.
- Process credit memos, as necessary.
- Attend and participate in weekly alignment meetings and monthly department meetings.
- Develop and maintain relationships with Customer Service Reps, Accounting personnel, MM analysts, third-party warehouse personnel, and Principal Customer Care personnel.
Skills:
- Possess excellent customer service skills and the ability to interact with principals and vendors in a professional manner.
- Ability to multitask and switch focus quickly.
- Ability to think independently.
- Deadline-driven and conscientious.
- Strong attention to detail and organizational skills.
- Must possess the ability to think strategically.
- Proficient with common computer programs, including Microsoft Office.
- Excellent written and verbal communication skills.
Required Qualifications:
- Associate degree or three years equivalent billing experience.
- A minimum of one year of billing experience.
Desired Qualifications:
- Bachelor’s degree.
- Experience in a fast-paced environment.
Competencies:
- Business Acumen.
- Problem Solving/Analysis.
- Customer/Client Focus.
- Communication Proficiency.
- Teamwork Orientation.
Supervisory Responsibility:
This position has no supervisory responsibilities.
Work Environment:
This job currently operates on a hybrid schedule rotating between in-office and remote work environments. This role routinely uses standard office equipment.
Position Type/Expected Hours of Work:
This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.
Travel:
No travel is expected for this position.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IMCD Offers:
If you want to make a real difference and work for a growing and expertise-driven company, then we’d love to hear from you. We’re looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you’ll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you’ll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders’ entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.
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