The Consumer Loan Processor I will assume, but not be limited to, the following responsibilities:
- Ability to handle a high volume of loan applications submitted via various channels such as online, by phone and or at a branch.
- Reviews application and request documentation to verify income and collateral, such as pay stubs and tax returns, and evaluates the eligibility of the applicant(s) and or collateral.
- Identifies the financial needs and works to empower their financial wellness via advice and advocacy by providing information on the products and services that can meet those needs.
- Uses credit scoring and credit analysis in line with the Consumer Lending Guidelines, as well as sound judgment, to make lending decisions that are in the best interest of the member and the credit union.
- Prepares the loan for document preparation and funding, ensuring that all the documents and terms are accurate, and that the forms (including the DMV paperwork) are completed and signed correctly with minimal errors.
- Collaborates with branches, internal departments, and members to support the lending efforts of the credit union.
- In case of a loan denial, explain the reasons to the members and provide guidance on how to improve their opportunities for an approval.
- Responsible for adherence to the established SLA's (Service Level Agreements) within the Consumer Lending Department, which include but is not limited to measuring the timeliness of application processing, follow up, decision and funding times.
The successful candidate will possess the following education, knowledge and skillsets:
- High school diploma, GED, or equivalent
- Minimum two years' experience as a loan processor or originator, working in a computerized environment
- Working knowledge of consumer lending concepts, regulations and practices
- Ability to effectively collect and analyze data, including income documentation
- Demonstrated ability to read, decipher and discuss credit report data and codes
- Demonstrated ability to promote and cross-sell additional products and services
- Excellent verbal and written communication skills in English
- Basic math, personal computer and 10-key skills
- Excellent critical thinking skills
We provide competitive compensation and benefits package that includes:
- Health, dental, and vision plans
- 401(k) plan
- Life insurance
- Paid Time Off (PTO) Plan
- Paid holidays
EOE
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