Air Operations Controller, Amazon Air Network Control Center
The Amazon Air Network Control Center (NCC) Air Operations Controllers protect our customers' interests by facilitating the safe, compliant, and on-time operations of Amazon’s dedicated fleet of aircraft. Air Operations Controllers are relentless problem solvers who proactively seek out and eliminate potential opportunities for network disruption, manage network capacity, and inventory levels for ULDs and bags across our expansive global operations. Air Operations Controllers support leadership by recommending process improvements that enhance safety, reduce cost, and improve overall effectiveness.
This position requires an employee’s full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon Air personnel, third-party contractors, airport personnel, cargo, and equipment. This position is therefore designated as a safety-sensitive position and is subject to mandatory pre-employment and, where permitted, post-hire drug testing.
Key job responsibilities:
- Proactively monitor all aircraft movement activity to identify, address, and prevent potential issues
- Monitor all inbound/outbound customer package movements and escalate issues as required to protect the flight schedule
- Develop and execute effective service recovery plans as necessary
- Liaise with Amazon Air’s air carriers, ground handlers, and other service providers to help facilitate on-time operations
- Continually assess and communicate the operational status all assigned flights and/or gateways
- Review, analyze, and monitor present and forecast weather conditions for all assigned areas of operation
- Partner with all stakeholders to resolve irregularities, disruptions, cancellations, extended delays, or other impactful issues
- Escalate significant issues to NCC Air Operations Managers for visibility and resolution
- Monitor and manage AIR network capacity
- Monitor and manage capacity of ULDs and Bags across the AIR network
- Support leadership by helping analyze data, prepare reports, and provide other relevant information for operations meetings or executive leadership briefings
- Work variable shifts which will include days, nights, weekends, and holidays
- Travel up to 10% of the time
Minimum Requirements:
- 5+ years of experience in one of the following: Transportation Operations Management, Logistics Management, Contingency Management, Aviation Operations Management, Meteorological forecasting and reporting, and/or Network Control Center Operations Management
- Bachelor's Degree or one of the following equivalent experiences: 6 years of aviation-related military experience, 2 years of Amazon Experience, or any of the following FAA licenses/certificates + 5 years of relevant experience: FAA Commercial Pilot License or greater, FAA Aircraft Dispatcher License, Air Traffic Control Certificate, Air Frame and Power Plant License
Preferred Qualifications:
- 3+ years of driving end-to-end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Ability to work independently in a high-pressure environment
- Ability to exercise sound judgment where clear guidelines may not exist
- Experience with Microsoft Office suite
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Amazon's Disability Accommodation Page.
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