Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Responsibilities:
- Provides end-to-end comprehensive lending guidance and solutions to prospective borrowers by uncovering their life priorities and determining client financing objectives.
- Answers inbound calls and makes outbound calls to provide new and existing clients with guidance and advice to uncover lending needs and assist them with determining the best solution.
- Works with clients and business partners throughout the loan process to ensure consistent client communication and follow-ups are conducted.
- Partners with key functions across home lending to proactively manage priority milestones within the loan process.
- Maintains and applies knowledge of home equity lending policies, procedures, and regulatory requirements, changing market conditions, and business trends to prospective and existing bank clients when providing sales and service solutions.
- Recommends additional bank products based on client’s needs through partner referrals.
- Demonstrates a commitment to professional ethics, conforms to all Federal and State compliance policies, and adheres to Home Mortgage Disclosure Act (HMDA) requirements.
Required Qualifications:
- 1+ year of customer-facing and/or customer contact center experience.
- Strong relationship-deepening and client care mentality.
- Ability to actively listen to clients to determine their needs and goals.
- Ability to assess client needs and recommend products or services.
- Aptitude for learning platform systems utilized within the environment.
- Ability to work under pressure during high volume periods.
- Ability to build and maintain positive rapport with service partners.
- Can prioritize competing tasks.
- Adaptability and flexibility to change.
- Strong communicator, both written and oral.
- Willingness to work weekends and/or extended hours as needed.
- Ability to handle multiple business models to support changing business needs.
- Effectively balances performance, operational risk, and client relationship care.
- Commitment to professional ethics and compliance with all Federal and State Compliance policies.
Desired Qualifications:
- 1+ years of sales experience.
- Thorough knowledge of mortgage products and programs.
- Experience analyzing complex financial and credit data.
- Knowledge of processing, underwriting, and closing procedures, and federal lending regulations.
- Strong consultative skills to identify opportunities.
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent.
Shift: 1st shift (United States of America)
Hours Per Week: 40
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