Summary
Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!
Position Purpose
Conduct complex business process analyses, needs assessments and cost/benefits analyses to align operations solutions with business initiatives. Prepare functional, system and program specifications. Provide management support in review of various internal and external reports and data. Aid with complex testing efforts and may provide security administration to application supported by area when the appropriate written and approved request is received.
Description
What You’ll Do:
- Develop detailed test plans and documents test data based on specifications. Conduct testing and relay results. Guide fewer senior analysts with testing activities. Define and analyze quality assurance metrics such as defects, counts, test results and status, to ensure work is free of errors. Participate with other areas on special projects and committees to improve testing quality. Work with other areas to update desk procedures impacted by change sheets/projects.
- Review system enhancements/changes and identify issues to the standard system and other processing components. Update and review any changes to the reference files. Act as a facilitator or leader for business/contract mandates and moderate to large projects.
- Objectively evaluate the activities and systems within specific area for process evaluation and make recommendations for simplification. Interview management and department personnel to reevaluate workflow processes. Maintain accurate documentation for external users. Write procedures and documents customer requirements.
- Guide coworkers in problem resolution related to documented procedures as well as various systems and/or connectivity issues. May approve or review recommendations from less senior analysts.
- Prepare verbal and written communication regarding changes, procedures, projects, implementations, etc. Ensure the communication process between the user and the shared system maintainer(s) is positively maintained and occurs on a frequent basis. Attend designated weekly workgroup calls.
- Complete necessary reporting for analysis using applicable programming, software, and/or reporting tools.
- Design user area training as related to operations system changes.
Required Education
To Qualify for This Position, You’ll Need:
Required Work Experience
- 4 years of job-related business systems analysis, research and/or customer support experience.
Degree Equivalency
- Associate's degree plus two years of job-related work experience for a total of six years required experience.
- Eight years of job-related work experience.
Required Skills And Abilities
- Comprehensive knowledge of business support and systems concepts.
- Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to management, peers, and the business units.
- Strong leadership and interpersonal skills.
- Strong analytical and conceptual skills.
- In-depth understanding of user acceptance test plans and test matrices, project plans, and scope and design documents.
- Comprehensive understanding of how projects and implementations affect an organization and can successfully link it to business processes. Strong knowledge of mainframe electronic data processing system change methodology.
Required Software And Tools
What We Prefer You To Have
- Bachelor's degree in Computer Science, Business Administration, or another job-related field.
- 5 years of job-related business systems analysis, research and/or customer support experience.
- In-depth knowledge of procedures for the supported business unit, computer programming skills, and strong mathematical and statistical skills.
- Proficiency with BCBS/subsidiary systems. Knowledge of programming languages and/or concepts. Easytrieve, DB2 or related.
What We Can Do For You
We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.
- Subsidized health plans, dental and vision coverage
- 401K retirement savings plan with company match
- Life Insurance
- Paid Time Off (PTO)
- On-site cafeterias and fitness centers in major locations
- Wellness program and healthy lifestyle premium discount
- Tuition assistance
- Service recognition
- Employee Assistance
- Discounts to movies, theaters, zoos, theme parks and more
What To Expect Next
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. If the qualifications required proof of semester hours, please attach your transcript to your application.
Management will be conducting interviews with the most qualified candidates, with prioritization given to those candidates who demonstrate the preferred qualifications.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Some states have required notifications. Here's more information.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail abilities@bcbssc.com or call 1-800-288-2227, ext. 43172 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
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