Requisition ID# 159933
Job Category: Business Operations / Strategy
Job Level: Manager/Principal
Business Unit: Engineering, Planning & Strategy
Work Type: Hybrid
Job Location: Oakland
Department Overview
The South Bay Delivery Program Management Office (PMO) leads the creation and execution of the breakthrough outcomes in delivering for the South Bay. The PMO is a new organization which will require leadership in bringing several internal and external pieces together to achieve ambitious breakthrough outcomes in our large load interconnection process, decarbonization and customer-facing work execution in San Jose.
The mission of the Performance Excellence Team is to dive into customer-facing work and processes within the city of San Jose and work to improve it to best-in-class performance. The team is responsible for establishing baseline performance and benchmark across the enterprise and with other utilities on performance. The team will drive process improvements in new business, the electric distribution work plan, customer outage journey and our reliability investment plan and execution.
Position Summary
The role of the Business Process Analyst is to evaluate the effectiveness of, and recommend improvements to, business process, practice, and procedures. Business process related activities are focused on measuring and improving quality, cost effectiveness, efficiency, customer satisfaction and other desired business outcomes and strategic business decisions.
This position is hybrid, working from your remote office and your assigned work location based on business need. The preferred work location is Oakland, San Jose, or Dublin. Traveling between these locations may be required on a weekly basis.
Salary Information
A reasonable salary range is:
Bay Area Minimum: $136,000
Bay Area Maximum: $232,000
Job Responsibilities
- Leads both simple and complex problem sessions across varied stakeholder groups leveraging lean principles and resources.
- Effectiveness and Root Cause Analysis: Evaluates and measures success of various business processes, practices and procedures and identifies opportunities for improvements. Compiles and analyzes data, documents work process and procedures, conducts internal and/or external surveys and interviews to identify and quantify issues and recommend solutions.
- Metrics and Reporting: Develops and tracks business process related metrics. Develops and maintains standard, custom and ad-hoc reports.
- Develops and presents visualization materials for use in operating reviews and executive level report outs.
- Quality Assurance: Develops and updates quality standards, monitors quality, identifies issues and recommends improvements.
- Business Process Improvement: Business process improvement activities in support of the business, including process mapping and re-design.
- Training Content Development and Delivery: May develop and/or deliver end-to-end process training in a one-on-one or group setting.
- Project Management: May lead projects, determine scope, budget, timeframes, form teams, assign tasks, manage resources and issues.
- Works with senior management to support strategic planning and decision making in relation to organizational and cross functional business processes.
Qualifications
Minimum:
- Bachelor of Science in Business, Statistics, Mathematics or related field or equivalent work experience.
- 8 years of job-related experience.
- LSS-Lean Six Sigma Green Belt certification.
- Advanced Tableau and/or Power BI dashboard development skills.
- Experience facilitating Journey and Value Stream Mapping sessions.
Desired:
- Experience working with Lean Management Principles.
- LSS Black Belt.
- Advanced knowledge of PG&E data sources including (CDW, Teradata, Salesforce, SAP, etc.).
- Ability to present complex data and findings to internal audiences including senior and executive leaders and to external stakeholders, including using visualizations (e.g. Microsoft PowerBI) and storytelling with data.
- Strong analytical skills; highly effective verbal and written skills; highly effective presentation skills particularly involving audiences of senior and executive level leaders.
- Experience writing compelling business cases.
- Desirable knowledgeable of Lean Six Sigma (LSS), process improvement and quality assurance methodologies; demonstrable skills related to fiscal accountability; knowledge of utility industry and company operations.
- Knowledge of PG&E’s operational processes and procedures.
- Advanced skills in Microsoft Office, Project, Visio or similar software.
- Possesses unique subject matter expertise in root cause analysis and process improvement concepts, methods and techniques.
- Creative and strategic problem-solving skills to develop new, innovative process solutions.
- Influence, negotiation & persuasion skills to gain agreement on recommended process improvements.
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