Hancock Bank - Senior Internal Auditor - R013488
This position is for a Senior Internal Auditor located in Amite, LA.
Summary: A Senior Internal Auditor at Hancock Whitney is primarily focused on creating 5-Star client interactions. These excellent service experiences are centered on accurate cash handling, speed of service, superior problem resolution, risk mitigation through fraud detection, and personalized value-added client discussions.
Duties and Responsibilities:
- Build, maintain, and grow client relationships through quality, personalized client interactions based on 5-star client service, according to company standards.
- Handle client transactional needs such as processing deposits, withdrawals, check cashing requests, credit card advances, money orders, and other forms of negotiable items.
- Address client servicing requests such as service charge clarity and account maintenance.
- Maintain a working knowledge of products, services, and processes offered.
- Achieve required level of outbound phone calls using client and prospect lead list to educate clients on digital solutions and financial need resolution.
- Educate clients within the financial center on digital solutions such as mobile, online, and ATM offerings all centered around convenience.
- Refer clients to internal business partners as client needs are discovered.
- Assist with financial center morning and evening duties including opening and closing the vault, working and locking the Night Depository, setting up workstation with supplies and cash, and balancing drawer/financial center.
- Manage operational loss within a financial center including seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation, and superior balancing.
- Accurately utilize equipment and remain knowledgeable of equipment functionality to perform role.
- Adhere to professionalism standards including demeanor, dress, and station orderliness.
- Function in a mentor capacity offering guidance, instruction, and coaching to fellow associates enforcing policy and procedure.
- Manage the lobby by actively engaging, greeting, and directing client lobby traffic.
- Perform research for clients as needed.
- Other duties and special projects as assigned by Management.
Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.
Job Specifications or Qualifications:
- High School Diploma or general education degree (GED).
- 6 months cash handling or teller experience strongly preferred.
- Previous sales and referral experience strongly preferred.
Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.
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