Business Analyst

PAR Technology • Little Ferry, NJ, United States • $200k - $250k / year • 2w ago

Hi there! We’re PAR and our purpose is:

To deliver solutions that connect people to the restaurants, meals and moments they love.

We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we’re calling all rebels, instigators, idealists and builders to join our constantly growing team!

PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.

Our mission is to build the number one restaurant technology company in the world and we’re off to great start.

We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!

Position Description

As a Business Analyst at PAR, a leader in restaurant technology, you will play a crucial role in shaping the future of dining experiences through innovative tech solutions. Your expertise will directly contribute to enhancing our products and services, which include state-of-the-art POS systems, customer engagement tools, and mobile ordering applications.

As we continue our flexible workplace arrangements, it is crucial for our employees to ensure they have a reliable internet and cellular connection in place. Strong and stable connectivity in our work locations allows for smooth communication, seamless collaboration, and uninterrupted productivity.

Position Location

Remote

Pay Band

The base salary range for this position is $97,605 to $131,497 USD per year commensurate with work location, experience, skills, certifications, education and prior accomplishments. This position may be eligible for additional compensation including a bonus, commission and/or equity as applicable.

What We’re Looking For

Proven track record of success in business analysis, preferably in the technology or hospitality sector.
Advanced proficiency in data analysis software (e.g., SQL, Excel, BI tools).
Familiarity with agile methodologies and project management software (e.g., Jira, Asana).
Strong interpersonal skills with the ability to engage effectively with diverse stakeholder groups.
Innovative thinker with a passion for technology and its application in the restaurant industry.

What You Will Do And Be Responsible For

In-Depth Data Analysis: Utilize advanced data analysis techniques to delve into complex datasets. Identify key performance indicators relevant to the restaurant industry and use these metrics to drive business decisions.
Business Process Optimization: Conduct comprehensive evaluations of business operations. Develop and implement strategies that streamline processes, enhance efficiency, and optimize the use of technology in restaurant settings.
Client-Centric Requirements Gathering: Work closely with clients to understand their unique needs and challenges. Translate these requirements into detailed, actionable plans for the development team, ensuring that our solutions are perfectly tailored to our clients' needs.
Advanced Stakeholder Communication: Engage with stakeholders at all levels, from C-suite executives to end-users. Tailor your communication style to each audience, ensuring clarity and effectiveness in conveying complex technical concepts.
Innovative Market Research: Continuously explore emerging trends in both the restaurant industry and technology sector. Leverage this knowledge to propose innovative features and enhancements for our products.
Comprehensive User Training and Support: Develop extensive training programs and documentation for users of our technology. Provide exceptional ongoing support, resolving issues efficiently to ensure customer satisfaction.
Collaboration with Development Teams: Work hand-in-hand with software developers and engineers. Ensure that the technical aspects of our solutions align seamlessly with business requirements and customer expectations.
Feedback Analysis and Implementation: Regularly collect and analyze user feedback. Use this information to make data-driven recommendations for product improvements and enhancements.
Risk Management: Identify potential risks in business operations and technology implementations. Develop and execute mitigation strategies to minimize impact on project outcomes.

Why We Need You (Skill And Abilities)

We are looking for the following skillset and abilities to succeed in this position.

Analytical Skills: The ability to analyze large sets of data, interpret complex information, and draw meaningful conclusions is crucial. This involves understanding data trends, identifying patterns, and making data-driven decisions.
Problem-Solving Abilities: The role demands strong problem-solving skills to identify issues in business processes and develop effective solutions. This includes the ability to think creatively and strategically.
Communication Skills: Excellent verbal and written communication skills are essential for presenting findings, explaining complex concepts in simple terms, and engaging with stakeholders at all levels, including technical staff, management, and non-technical users.
Client-Centric Approach: Understanding client needs and translating them into actionable technical requirements is key. This involves active listening, empathy, and the ability to maintain strong client relationships.
Adaptability and Flexibility: The technology and restaurant industries are both fast evolving. Being adaptable and open to change is important for staying relevant and effective in the role.
Teamwork and Collaboration: Success in this role often depends on the ability to work well in a team, collaborating effectively with both technical and non-technical colleagues.
Attention to Detail: Precision and attention to detail are vital, especially when dealing with complex data and when ensuring that business requirements are accurately translated into technical specifications.
Continuous Learning: A willingness to continuously learn and stay updated with the latest industry trends, technologies, and best practices is essential in this rapidly evolving field.
Organizational Skills: Strong organizational skills, including the ability to prioritize tasks and manage time effectively, are important for handling multiple projects and deadlines.

Who We Are

At PAR, we believe we will win or lose, through the culture we build.

Our culture is built on 4 values.

Speed – we are the kind of people who do not wait for the elevator
Ownership – we want owners, not renters
Focus – success is built from focusing on what matters most
Winning Together – for PAR to win, we need our customers, our employees, our suppliers, our shareholders, and our community to succeed

We believe by committing to these values (and more) we can build a cultural spirit that, combined with our products, will create years of long-term success.

PAR is proud to provide equal employment opportunities to all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, ethnicity, age, disability, citizenship, genetic information, status as a protected veteran, marital status, or any other protected characteristic under applicable laws.

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

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