TD Description
Our Values
At TD, we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and behaviors. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career, and be part of our caring and inclusive culture.
Making Your Well-being a Priority
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment, so colleagues feel a sense of belonging and feel supported in their personal and professional growth.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.
How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote.
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank.
Department Overview
The Business Analyst I provides support and delivery of requirements and work packages on low complexity projects/initiatives in alignment with business strategies. This role may also support team with project/program delivery.
Job Description
Depth & Scope:
- Contributes and supports the Requirements Management/work packages for Tier 4- 5 low risk and regulatory projects or initiatives
- Sound knowledge of business analysis, project delivery practices and standards across the project life-cycle
- Gains/acquires a basic understanding of business and user interaction with technology throughout project delivery
- Work performed under management guidance and supervision
- May identify and contribute to problem resolution
- Supports and may contribute to communication and change management activities
Education & Experience:
- Undergraduate degree
- 2+ years related experience
Customer Accountabilities:
- Leads a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience
- Analyzes impacts to customers, stakeholders, employees, process, technology solutions to achieve business results
- Understands and clarifies work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintains a customer-centric approach
- Provides recommendations and direction based on the end to end customer experience when making decisions
- Leads and owns the project deliverables related to business requirements to meet the needs of the customer, employee, and business
- Assesses and ensures that customer and employee experience/stakeholder impacts are appropriately managed
- Engages appropriate stakeholders to identify and manage required outcomes of projects for the business
- Provides on-going communication to key stakeholders, including the project sponsor, business project owner, project/program/portfolio manager
- Responds to inquiries and escalates concerns from stakeholders and partners at all levels in the organization
- Identifies and leads problem resolution to ensure customer needs are met
- Contributes to the application of change management best practices
- Collaborates with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements
- Ensures timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution
Job Requirements:
- Must be eligible for employment under regulatory standards applicable to the position.
Shareholder Accountabilities:
- Leads requirements management on project(s) which are based on complexity, size and budget as defined by the project governance levels
- Provides leadership/guidance and supports in defining the business need or problem statement based on strategic drivers and identifies potential solutions
- Identifies scope changes and completes analysis to determine impact to project benefits and risks
- Facilitates and follows a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders
- Identifies, documents and validates current state processes and works with the business and stakeholders to design the desired future state
- Establishes and maintains full requirements traceability and works with the business to prioritize requirements and scope changes
- Collaborates with technology partners and provides recommendations to support development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met
- Ensures project issues and concerns are addressed for clear articulation of business requirements
- Proactively identifies and tracks requirements risks, issues, assumptions, dependencies, constraints and anticipates and effectively manages risks related to requirements
- Develops mitigation plans or leads/contributes to the completion of necessary compliance/new process assessment templates
- Contributes to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions
- Adheres to Enterprise project governance controls to ensure projects meet all performance, quality and compliance standards
- Contributes to the development of the project plan and high-level work breakout session (WBS), identifies and manages key risks and decisions
- Owns and completes relevant work packages through collaboration with multiple stakeholders
- Takes ownership and communicates progress on work packages, including requirements management
- Assesses project change requests and their impacts on requirements
- Develops efficient and effective solutions through analytical problem solving
- Supports implementation/post implementation activities as defined in the project plan
Qualifications:
- Contributes to team development of skills and capability through mentorship of junior/peer Business Analysts by sharing knowledge and experiences
- Continuously enhances knowledge/expertise in business analysis to provide advice and guidance to business partners and project team regarding best practices
- Leads, motivates and develops relationships with the business, stakeholders, and technology partners
- Engages, enables and leads stakeholders to agreement/consensus on the business requirements
- Prioritizes and manages work load and capacity to deliver on project milestone dates
- Participates in regular coaching and performance review sessions, employee surveys and action plans
- Owns development plan including activities related to training, relationship building and on-the-job experiences
- Fosters a collaborative team environment by participating in team meetings and reward & recognition programs
- Supports, mentors and provides guidance to junior level Business Analysts and peers
- Contributes to a positive work environment by embracing diversity in the workplace
Inclusiveness
Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.
Accommodation
If you are a candidate with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
How We're Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.
We look forward to hearing from you!
