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Support Center Analyst I

Shelter Insurance • Columbia Township, MO, United States • $200k - $250k / year • 3m ago

A company built to serve you. It's your career, Shelter it!

Support Center Analyst I

$19.25 / hour minimum starting pay

Job Level: Individual Contributor

What You Will Be Doing:

Assist Shelter employees and agents in the Home Office and Field with computer system questions and problems. Maintain current knowledge of software from a variety of vendors used by Shelter Insurance, including mainframe and PC applications. Maintain current knowledge of data communications equipment, personal computers, and printers. Answer questions pertaining to the use of Shelter online and PC applications. Use problem management software for use in tracking trends and future problem resolution.

Training period work hours: M-F 8:00 a.m. - 4:30 p.m. Upon completion of training period, the work shift times rotate between 8:00 a.m. - 4:30 p.m., 9:00 a.m. - 5:30 p.m., and 10:00 a.m. - 6:30 p.m.

What We're Looking For:

Ability to understand mainframe, network and personal computer hardware and software, and their inter-relationships to provide end-users with technical assistance.
Superior oral and written communication skills, particularly the ability to listen, understand and explain technical information to people with non-technical backgrounds.
Excellent analysis and problem-solving skills.
Willing to research and troubleshoot application and hardware issues, which includes documenting the problem/resolution in the problem management software, escalating the problem if required and managing all problems to closure.
Data processing experience and/or providing experience to users of data processing services.
Ability to quickly learn and apply knowledge obtained through participation in in-house courses, vendor seminars and industry conferences to stay abreast of the latest knowledge about data processing environments.
Ability to perform the essential functions of the position, with or without a reasonable accommodation.

Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry. Shelter Employees enjoy such benefits as: