Middle Office Team supports Registered Investment Advisors (RIAs), Banks, Money Managers and the SEI Wealth Network by providing exceptional administrative services to high-net-worth clients. Middle Office Regional Consultants must have a strong client-oriented approach and should possess an understanding of the mutual fund and securities business and have a strong willingness to learn the investment management operations business. Middle Office Regional Consultants are dedicated to providing the absolute highest level of service, back-office support, and personal account management to clients within the Advisor, Enterprise and Wealth channels. SEI is seeking individuals with the superior client service skills necessary to meet client expectations and support our goal of 100% client satisfaction.
The hours for this role will be 10:30am-7:00pm.
As part of the quality control team, you will have a direct impact on SEI Private Trust Company operations by ensuring exceptional transaction quality for our clients. The team is responsible for checking the work of the Middle Office Regional Teams which support the Advisor Network. Quality control administrators must have a client-oriented approach and will need to work closely with members of the Middle Office Regional Service Teams and other SEI Private Trust Company teams to coordinate client investment activities. They should possess an understanding of the mutual fund and securities business and have a strong willingness to learn the investment management operations business. Career progression could range from Operations team leader, to service and/or sales positions, product development roles, project management of new technology initiatives, as well as additional SEI Private Trust Company opportunities.
What you’ll do:
Review, analyze, and enter client information and transactions into multiple systems including Trust 3000, NxAS, Trust Office, Business Builder, Advisor Portal and Filenet Imaging Systems in order to fulfill monetary and non-monetary needs for high-net-worth client accounts.
Interpret monetary requests to determine the correct course of action. This requires an understanding of the high net worth client’s goals and objectives as well an understanding of SEI’s guidelines and procedures.
Provide the highest level of quality possible when completing a client request.
Maintain the highest level of confidentiality and privacy.
Appropriately identify errors, provide feedback, identify trends and/or contributing factors, and recommend solutions.
Identify Advisor related processing issues to ensure accurate completion of the submitted request and provide value added servicing.
Train other administrators on Operational responsibilities once sufficient knowledge is gained.
Research, analyze and resolve events on the Trust 3000 system. This entails utilizing a number of tools, systems and departments outside of the Middle Office.
Monitor various work queues and adjust resources as necessary to complete all items by internal and external cutoff times
Learn all facets of the Middle Office Operations including new account set-up, distributions, receipts, trade processing, model changes, and monetary requests which include detailed multi-step processes.
Participate in departmental projects to improve current processes and/or systems.
Occasionally provide overviews of Operations functions and systems to RIA clients and prospects.
Call advisors when more information is needed
What we would like from you:
B.S/B.A. in Business, Accounting or Finance preferred.
Strong dedication to quality customer service.
Knowledge of the mutual fund industry.
Excellent analytical and problem-solving skills
Strong interpersonal and communications skills.
Ability to prioritize in a high-volume environment,
Ability to grasp complex concepts, multi-task and be detail oriented.
Excellent organizational skills.
Must be a team player with an ability to work independently with minimal supervision.
Knowledge of Excel, Word, and Access for Windows.
Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun. Please see our website for more information.https://www.seic.com/
SEI’s competitive advantage:
To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, a hybrid working environment for most roles, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about.
Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 16 days PTO/year pro-rated for new hires which increases over time, paid parental leave, back-up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more.
We are a technology and asset management company delivering on our promise of building brave futures (SM)—for our clients, our communities, and ourselves. Come build your brave future at SEI.
SEI is an Equal Opportunity Employer and so much more…
After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we’re (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks.
SEI is an equal opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
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