Johns Hopkins Health Plans is a leader in provider-sponsored health plans. If you are interested in improving how healthcare is delivered, and have a passion to be at the forefront of change, JHHP is the place to call home. YOU belong here.
What awaits you:
- Work-life balance - This is an onsite role in our Hanover, MD office!
- Medical, Dental, and Vision Insurance.
- 403B Savings Plan w/employer contribution.
- Paid Time off & Paid holidays.
- Employee and Dependent Tuition assistance benefits.
- Health and wellness programs and MORE!
Who you are:
As an AV Specialist, you’ll:
- Receive and respond to incoming calls, pages, and/or e-mails regarding AV software/hardware problems.
- Maintain inventory database of telecom equipment such as phone sets, headsets, power supplies, cables, etc. and spare parts.
- Assist in deployment and collection of telephone sets and other equipment for a predominantly remote workforce as well as adding/removing telephone stations on location (TTI phones).
- Perform monthly backups of Avaya CMS.
- Cross-connect work in IDFs for Voice and Data.
- Develop and implement AV and television system policies and procedures.
- Maintain up-to-date knowledge of AV equipment contracts and supervise contract-based installations.
- Advise on the purchase of new AV equipment; assist with its installation.
- Perform onsite analysis, diagnosis, and resolution of complex AV hardware problems for a variety of end users, and recommend and implement corrective solutions, including offsite repair as needed.
- Document instances of AV equipment failure, repair, installation, and removal.
- Manage booking requests for AV equipment; transport, set up/tear down, and return of AV equipment.
- Troubleshoot AV issues using the appropriate testing tools; make repairs as necessary.
- Develop long-term strategies and capacity planning for meeting future AV equipment and television system needs.
What you’ll bring:
- Three (3) or more years of AV experience, preferably in an organization with many audiences.
- Comprehensive hands-on AV equipment troubleshooting experience.
- Extensive equipment support experience.
- Effective interpersonal skills and relationship-building skills. Strong customer-service orientation. Strong written and oral communication skills. Self-motivated and directed. Keen attention to detail.
- High School Diploma required. Bachelor’s degree preferred.
Who we are:
Johns Hopkins Health Plans (JHHP) is the managed care and health services business of Johns Hopkins Medicine. JHHP is a $3B business serving over 500,000 active members with lines of business in Medicaid, Medicare, commercial, military health, health solutions, and venture investments. JHHP is a leader in provider-sponsored health plans and is poised for future growth.
Many organizations talk about transforming the future of healthcare, at Johns Hopkins Health Plans, we are setting the pace for change within the healthcare industry. We develop innovative, analytics-driven health programs in collaboration with provider partners to drive improved quality and better health outcomes for our members and the communities we serve.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Salary Range: Minimum 16.05 per hour - Maximum 26.00 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!
Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
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