Support Analyst- Senior

Indiana University Health • Indianapolis, IN, United States • $200k - $250k / year • 1w ago

Support Analyst- Senior

Job Description

Overview

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People motivated to do their best every day. People who are always ready to apply themselves. As one of Indiana's largest employers, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation's healthiest states.

Support Analyst - Senior

RESPONSIBILITIES:

Provides end user support using pertinent data and facts to identify and solve a range of complex, unstructured and non-standard requests and issues under minimal guidance.
Works collaboratively with technical and business team members to conduct problem research, root cause analysis and issue resolution.
Provides explanations and information to others on the most difficult issues.
Assists in the planning of application upgrades and installation of new releases.
Maintains working knowledge of applications within their domain.
Acts as a resource for others with less experience.
Coaches, provides feedback and guides others.

PREFERRED EXPERIENCE:

Troubleshooting and resolving complex IT problems.
Managing and maintaining IT systems and equipment, and ensuring that they're up-to-date and secure.
Providing technical support to system users and customer support staff.
Assessing user needs.
Defining technical problems.
Collaborating with engineering/development staff to determine solutions.
Developing checklists for reoccurring problems.
Developing recommendations for procedures to prevent problems.
Evaluating and resolving complex problems that arise.
Troubleshooting hardware and software issues.
DevOps experience.

REQUIREMENTS:

Bachelor's degree preferred or equivalent experience.
5-7 years of experience required.
Requires experience implementing or supporting applications. Ex. ERP, HR payroll Finance.
Requires experience with MS Office (PowerPoint, Visio, Word).
Requires experience facilitating/leading requirement gathering sessions.

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