Job Description - Medication Support Coord
Department of Medicine (3298068)
Responsibilities
- Supports the Department of Medicine by assisting with patient medication management.
- Receives, reviews and facilitates requests for medication renewal. Reviews the requests according to guidelines. Pends the requests in the electronic medical record (Epic) and routes to prescriber for review and signature.
- When electronic prescribing is not available, acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper.
- Acts as resource for patients on procedures of obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication related issues.
- Completes medication prior authorization paperwork for signoff by the clinical care team. Monitors progress of prior authorization status throughout review process, updating appropriate parties as necessary.
- Answers the phone, provides information and directs calls to the appropriate areas.
- Assists in department-wide initiatives for improved medication prescribing, such as preferred medications, medication recalls or alerts, medication formulation changes.
- Performs all job functions in compliance with applicable federal, state, hospital policies and procedures.
- Handles confidential information in compliance with HIPAA guidelines.
- Attends team meetings as required and contributes in a positive manner, focusing on constructive processes and quality improvement.
- Follows institutional and departmental policies and procedures.
- Demonstrates accountability and ownership of job responsibilities.
- Exhibits professional behaviors and attitudes related to communication, punctuality, workplace attire, personal internet or phone use and teamwork.
- Performs other duties as needed.
Minimum Requirements
- High school diploma or equivalent.
- Must be at least 18 years of age.
- Successful completion of an accredited or Board-certified Pharmacy Technician or Medical Assistant training program, or equivalent institutional/retail pharmacy or medical office experience is highly desirable.
- One-year experience in a medical setting is required. Prior pharmacy experience desirable.
- Requires knowledge of laws and regulations related to clinical practice and patient confidentiality.
- Requires knowledge of medical terminology, abbreviations and computer technology.
- Experience with electronic medical record system(s) and Outlook is preferred. Experience with Epic is desirable.
- Strong written and verbal communication skills in English required. Bilingual (Spanish) written and verbal communication skills a plus.
- Ability to communicate clearly and effectively with patients, families, providers and staff while protecting patient confidentiality and demonstrating courtesy and respect.
- Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations.
- Demonstrated ability to apply good judgment in resolving problems independently while following department guidelines.
- Attention to detail, strong organizational skills with the ability to prioritize multiple tasks and work independently, especially when there are time constraints.
Work Location: 254 Second Avenue
Job Details
Job Type: Administrative Support
Organization: Brigham & Women's Hospital (BWH)
Schedule: Full-time, Standard Hours: 40
Shift: Day Job
Employee Status: Regular
Recruiting Department: BWH Department Of Medicine
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