Job Summary:
The mission of the salesperson is to maximize and support 100% of all inbound (Showroom, Phone, Internet Opportunities) and outbound (Sold Follow-up, Un-Sold Follow-up, Prospecting, and Service Opportunities) customer traffic, while maintaining the highest possible level of customer satisfaction. This position requires an individual with excellent people skills. Daily interaction with the dealership’s Management Staff and select Sales Managers/Floor Managers is expected. If you are a motivated individual with a passion for cars and/or sales, we want to hear from you!
About Us:
Jenkins Auto Group, founded by Don Jenkins in 1998, is an industry-leading automotive retailer based in Ocala, FL. We offer new and pre-owned vehicles, financing, warranties, automobile parts, accessories, service, and body repair. Our commitment is to provide customers with an outstanding automotive experience delivered with professionalism, integrity, and enthusiasm.
Benefits:
- Medical - 4 plans (BCBS)
- Paid Training ($750 a week)
- Vision Insurance
- Dental Insurance
- Flexible Schedule
- Term Life
- Company-paid Term Life
- STD/LTD
- Accident indemnity rider
- PTO / Sick days (annually)
- 401(k) with an employer match
- Employee Assistance Program
- FMLA / Maternity/Paternity Leave
- Bereavement Leave
Duties and Responsibilities:
The following is a representative list of the duties and responsibilities associated with this position:
- Work a daily business plan and communicate with:
- Incoming Traffic/Calls
- Phone-up Follow-up
- Sold Follow-up
- Orphan Follow-up
- Service Follow-up
- Letters (thank you, holiday, birthday)
- Update business plans and client cards
- Use eLead CRM to manage and measure lead activity
- Leverage auto responders, personalized e-mail templates and phone guides to drive appointments and sales
- Manage and measure all lead activity and results including:
- Initial email response
- Personalized emails
- Initial Phone Call to set appointments
- Confirm appointments to drive your show rate
- Greet in-coming sales opportunities
- Conduct a comprehensive needs assessment
- Initiate the EMI
- Select the right vehicle with the help of the Floor Manager
- Present the vehicle, based on the clients’ needs and wants
- Demonstrate vehicles at dealership
- Present arithmetic to customers and facilitate paperwork
- Deliver vehicle
- Sign customer up for first service appointment at delivery
- Follow up with prospects who do not buy
- Follow up for people who did not show for appointment
- Sold follow up for customers who buy
- Referrals and household prospecting
- Ongoing customer contact to promote loyalty and retention
- Facilitate automated follow up including sold follow up, service reminders, vehicle anniversary, contacts, recalls, referrals & prospecting.
- Renewal contacts to re-sell your customer base
- Adhere to all company policies, procedures and safety standards
- Perform other duties as assigned
Qualifications:
- No experience needed.
- High school diploma or the equivalent.
- Ability to read and comprehend instructions and information.
- A professional appearance and customer-oriented attitude.
- Excellent interpersonal and telephone skills; well organized and self-motivated.
- Know and understand the federal, state and local laws, which govern retail.
Physical Demands:
- Sitting: Remaining in the seated position
- Standing: Stand for long periods of time
- Walking: Be able to move around the facility and grounds
- Handling: Seizing, holding, grasping, turning, or otherwise working with hand or hands.
- Reaching: Extending hand(s) and arm(s) in any direction
- Crouching: Bending body downward and forward by bending legs and spine
- Far Vision: Clarity of vision at 20 feet or more
- Depth Perception: Ability to judge distances and spatial relationships
- Talking: Expressing or exchanging ideas by means of the spoken word
Environmental Conditions: Be able to work outside in weather and inside a climate-controlled environment.
Demonstration Drives: Salespersons will accompany customers on demonstration drives. The customer's driver license must always be photocopied before beginning a demonstration drive.
Dress Code: All sales people will keep themselves and their work area neat and clean. Excellent hygiene and grooming are a must. A Company Polo or shirt and tie are required for all men and business professional for all women.
Behavior: A positive mental attitude is essential. We will not speak negatively about co-workers or anyone else in the organization.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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