Bentley Maserati Jacksonville, a prestigious name in luxury automotive service and a proud member of the Murgado Automotive Group, is seeking a dedicated and skilled Automotive Service Advisor to join our team. If you have a passion for delivering exceptional customer service and have experience in the automotive industry, we want you!
Key Responsibilities:
- Customer Interaction: Greet and assist customers in a professional and friendly manner, addressing their service needs and concerns.
- Service Management: Manage service appointments and effectively communicate repair recommendations and costs to customers.
- Problem Solving: Accurately diagnose vehicle issues based on customer descriptions and service history, coordinating with technicians for repairs.
- Quality Assurance: Ensure that all service work is performed to the highest standards, and that customers are satisfied with the completed work.
- Sales & Recommendations: Upsell additional services and products that align with customers' needs and maintain service department profitability.
- Record Keeping: Maintain accurate and detailed records of service requests, repairs, and customer interactions.
- Follow-Up: Follow up with customers to ensure their service experience was satisfactory and address any additional needs or concerns.
Qualifications:
- Experience: Previous experience as an Automotive Service Advisor in a high-volume dealership is preferred.
- Skills: Exceptional communication and customer service skills with a friendly, professional demeanor.
- Knowledge: Strong understanding of automotive systems, repair processes, and industry best practices.
- Organization: Excellent organizational skills with the ability to manage multiple tasks and priorities effectively.
- Technology Proficiency: Familiarity with dealership management systems (DMS) and other automotive software tools.
- Team Player: Ability to work collaboratively with service technicians and other team members to deliver outstanding service.
What We Offer:
- Competitive Salary: Attractive base salary with performance-based incentives.
- Comprehensive Benefits: Health, dental, and vision insurance, 401(k) with company match, paid time off, and more.
- Career Development: Opportunities for professional growth and advancement within Bentley Maserati Jacksonville and the Murgado Automotive Group.
- Luxury Environment: Work with some of the most prestigious automotive brands in a state-of-the-art facility.
- Supportive Team: Be part of a dedicated and supportive team that values your contributions and success.
Why Bentley Maserati Jacksonville?
At Bentley Maserati Jacksonville, we are committed to delivering an exceptional service experience that matches the luxury and excellence of our brands. As our Automotive Service Advisor, you will be a vital part of ensuring that our customers receive the highest level of service and satisfaction.
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
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