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General Description: Responsible for day-to-day servicing, client satisfaction, and retention of DCC investment advisory clients. Provide institutional investment consulting services to clients. Consult with clients on fiduciary oversight, industry trends, compliance, plan design, and operational processes. Provide guidance on service enhancements and product developments availability. Participate in sales presentations.
Responsibilities:
- Provide proactive, personalized support to mid-market DCC clients.
- Act as subject matter expert on a wide range of investment topics.
- Coordinate delivery of periodic 401(k) Committee meetings.
- Maintain service calls with clients and recordkeepers. Facilitate efficient and compliant plan operations.
- Review documents and service agreements on behalf of clients. Includes understanding client needs and engaging resources/solutions to meet those needs. Ensure solutions meet compliance and operational requirements.
- Lead client projects and ensure timely completion.
- Review plan fees and make recommendations to Practice Leaders for changes as needed.
- With support of leadership, deliver and secure fee changes with clients. Includes negotiating with recordkeepers for services and/or fee concessions.
- Review and analyze performance for clients' current investments. Formulate investment strategies based on client objectives.
- Execute defined contribution plan service protocol.
- Review and provide fiduciary oversight of available investment options, including:
- Develop and review Investment Policy Statements and plan menu design.
- Complete asset class benchmarking and target date, share class, and stable value analysis.
- Partner with internal research team to conduct due diligence on investment options.
- Make recommendations for investments failing the Investment Policy Statement criteria.
- Enact investment policy statements. Includes trades and investment of new deposits.
- Keep current with capital markets and economic trends. Provide strategic direction for clients based on industry trends impacting retirement plans.
- Answer client questions regarding plan operations, compliance, fees, and investments.
- Participate in sales finals presentations and rebid RFPs.
- Collaborate with Consulting Solutions, Sales, Investment Advisory, and Legal teams to serve clients.
- Mentor/train less experienced team members. Oversee work of team members assisting with their clients.
- Work with Human Resources and executives at client organizations.
- Review and improve processes to ensure operational efficiency and optimal results for internal and external clients.
Knowledge, Skills and Abilities:
- 5 years + of retirement experience.
- Bachelor’s degree in math or business preferred, or equivalent work experience.
- ASPPA Qualified 401(k) Administrator (QKA) certificate preferred.
- Uniform Investment Adviser Law (Series 65) designation required.
- Knowledge of the operation, design, and regulations governing DC plans. Includes prior experience providing investment consulting to DC plans in the institutional marketplace.
- Self-motivated and detail oriented.
- Comfortable with internet-based programs and Microsoft Office products.
- Strong verbal and written communication skills. Includes ability to take complex investment and economic concepts and communicate them simply to individuals who are not subject matter experts in the field.
- Strong customer service skills with the ability to build relationships with clients and partners.
- Problem-solving ability.
- Ability to work in a team environment and adapt to new or changing circumstances.
- May include up to 15% travel.
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