Automotive Service Advisor

Teton Auto Credit • Silverthorne, CO, United States • $200k - $250k / year • 1m ago

At Summit Ford in Silverthorne, Colorado, we are different than your average car store. We help people with all their New Ford needs as well as a variety of Used cars. We are committed to an environment where the customer is always treated with respect and dignity. Summit Ford is committed to the growth of our employees with paid training opportunities! Summit Ford has been under new ownership as of September 1st of last year. A lot of the same great team has stayed on board just with a renewed set of excitement to help you with all your automotive needs!

This immediate opening is for a full-time Service Advisor. We are open evenings and Saturdays. Below you will see the great suite of big business benefits we offer. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

What We Offer

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan with matching contributions
Life insurance
Paid vacation
Eight paid holidays
Profit sharing
Tuition reimbursement

WHAT DOES AN AUTO SERVICE ADVISOR DO?

AUTOMOTIVE SERVICE ADVISORS work in new and used automobile dealerships and large automobile repair shops. They greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare service orders. If a vehicle requires additional repairs not covered in the original order, they estimate the added cost and telephone the customer for permission to do the work. They also advise customers on other available services. Automotive Service Advisors, sometimes known as service writers, handle the administrative and customer relations functions of the service department. Their work influences customer satisfaction and their willingness to do business with the dealer again.

Responsibilities

Advise customers about necessary service for routine maintenance.
Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Confer with customers about inspection results, recommend corrective procedures, and prepare work orders for needed repairs.
Prepare a repair order showing time, cost, and labor estimates for service.
Write a brief description of the problem on the repair order to help the mechanic locate the problem.
Explain the work performed and the charges to the customer.
Handle customer complaints.

Qualifications

Troubleshooting – Determining causes of operating errors and deciding what to do about it.
Reading Comprehension – Understanding written sentences and paragraphs in work-related documents.
Writing – Communicating effectively in writing as appropriate for the needs of the audience.
Speaking – Talking to others to convey information effectively.
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Environment

This job generally requires standing on one’s feet all day. Unlike the mechanic’s job, it is removed from dirt and grease. The workday is broken into relatively quiet periods and extremely busy times, such as the early morning when customers bring in their automobiles for service and repair and in the evening when they return to pick up their automobiles. An Automotive Service Advisor’s work may not be physically strenuous, but may be emotionally exhausting at times. They spend a large amount of time interacting with customers.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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