ALG Vacations (ALGV), part of the Hyatt family, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America’s only vertically integrated travel, hospitality, and leisure management group, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations.
Grow your career as a Group Sales Consultant with ALG Vacations. In this role, you will be selling group vacations and executing our sales plan in a fast-paced environment to ensure we are meeting our customers’ needs and maximizing our revenue potential. You will be responsible for quoting groups and securing the sale, as well as guiding travel agents through the group process and building the relationship. You will be dedicated to providing best-in-class sales and customer service on all travel agent group opportunities. Best of all, no cold-calling, only inbound group requests and emails from potential customers and outbound calls and emails to existing customers! Additionally, there are great career growth opportunities to move into our Group Account team or into more specialized positions within our Group Operations and Service teams.
A successful Group Sales Consultant will:
- Serve as the primary point-of-contact for customers to prepare group quotes, generate contracts, assist with in-destination requirements, or perform other similar duties.
- Manage new and active leads through CRM.
- Work with customers to develop appropriate itineraries to satisfy their group needs.
- Present quote information to customer in a professional manner and secure the sale.
- Respond to group vacation inquiries on a timely basis.
- Consistent follow-up communication with customer every 24-48 hours.
- Confirm rates and inventory with suppliers prior to group finalization.
- Meet sales goals and expectations as established by leadership.
- Build customer loyalty and maintain strong relationships with customers, agencies, and suppliers.
- Answer incoming calls and emails via the group communication channels as needed.
- Attend training sessions to build or maintain product knowledge, including processes and terms and conditions.
- Provide assistance and backup to team members within the Groups Department.
- Take pride and strive for excellence in responding same day to all communications and phone calls.
- Identify opportunities to streamline our process and group products.
- Set a great example by being a top performer and consistently receiving positive marketplace feedback by providing high-level customer service.
- Align closely with teammates to problem solve and support each other’s workload.
- Be Well, Work Well, Live Well every day by bringing great energy, passion and a positive attitude and allowing wellness to touch all parts of your life – at work, at home, at play.
Requirements:
- Associate's degree or equivalent, or two (2) plus years of relevant experience in travel, group sales, event and/or wedding planning; or an equivalent combination of education and experience.
- Must possess excellent interpersonal skills and the ability to maintain strong relationships both internally and externally.
- Good time management, multi-tasking, and organizational skills.
- Strong proficiency in Microsoft Excel as well as Outlook, PowerPoint, and Word.
- Strong understanding of the groups workflow process.
- Ability to work collaboratively with colleagues and staff to contribute to results driven and team-oriented environment.
- Ability to work independently in a home-office environment free of distractions.
- Ability to work under pressure and meet deadlines.
- Ability to meet and/or exceed established sales targets.
- Experience working in Salesforce or a similar CRM.
- Strong ability to efficiently navigate through various computer screens and programs.
- Knowledge of principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
- Knowledge of principles and methods for selling products and services including sales techniques and sales control systems.
- Ability to bring others together and reconcile differences for a positive outcome.
- Ability to persuade others to change their minds or behavior.
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Strong judgment and decision-making skills, consider the relative costs and benefits of potential actions to choose the most appropriate one.
- The ability to apply general rules to specific problems to produce answers that make sense.
- The ability to combine pieces of information to form general rules or conclusions.
- The ability to add, subtract, multiply or divide quickly and correctly.
- The ability to listen, understand, and communicate information and ideas in speaking so others will understand.
- The ability to tell when something is wrong or is likely to go wrong and generate possible solutions.
- The ability to read, understand and communicate ideas in writing.
About ALG Vacations:
It all begins when our client’s book with ALG Vacations. We keep our standards as high as our passion for travel, working together with our agents to ensure every client’s vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands.
To learn more about ALG Vacations: https://alg.www.vaxvacationaccess.com/about-us/
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