FCM - Corporate Travel Consultant - Woburn, MA
Job no: 523196-F
Brand: FCM
Work type: Full time, Hybrid
Location: Massachusetts
Categories: Corporate & Group Travel
This role will have you arranging domestic and complex international travel for busy executives, including air, car, hotel, and ground transportation. Before you begin your role, you will spend three weeks (paid) in a program that will boost your knowledge, train you on contract airfares, and sharpen your Sabre skills. Our corporate travel agents handle air, car, rail, and ground transportation bookings as well as ticketing, changes, and queue management. You will also need to offer exceptional customer service to satisfy our business travelers' needs.
Key Responsibilities
- Comprehend & comply with travel policies for multiple busy corporate accounts
- Provide exceptional customer service
- Ensure business travelers' needs are met and/or exceeded
- Keep clients aware of all necessary travel documents and health requirements for countries to be visited
- Build rapport and develop a relationship with business travelers to ensure their needs are in the hands of a trusted team of Corporate Travel professionals
- Manage air, car, hotel, and ground transportation bookings
- Arrange both domestic and international itineraries
- Complete all reservations in an accurate and timely manner
- Provide consultative service to travelers throughout the booking process
Experience & Qualifications
- 2+ years of recent experience in Corporate Travel required
- 2+ years of recent knowledge and experience using Sabre required
- Skilled with complex international fares strongly recommended
- Experience with complex ticketing & exchanges is preferred
- Professional & service-oriented mentality
- Impeccable business acumen
- High attention to detail
- Geography and international destination knowledge are necessary
- Must have the ability to effectively multi-task while maintaining professional rapport with corporate clients
- Candidates should possess decisive and successful problem-solving skills
- Strong written communication, interpersonal, and organizational skills
- Skilled in usage of a personal computer and various software packages
- Online booking tool knowledge preferred
- Strong technical skills
- Ability to work independently
Work Perks! - What’s in it for you:
- Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Paid leave to observe holiday or cultural celebration of your choice, Employee Resource Groups, DEI education, and commitment to fair practices.
- A career, not a job: We offer genuine opportunities for people to grow and evolve.
- Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising.
Benefits Include:
- Paid Time Off: Up to 15 Vacation Days accrued per year, 5 Sick Days, 3 Personal Days, 1 Diversity Day, 1 Volunteer Day, 8 Recognized Holidays.
- Health & Wellness Programs and Employee Financial Wellness Services.
- Health benefits including medical, dental, vision, gender-affirming care, and fertility care.
- Flexible Spending Accounts.
- Employee Assistance Program.
- 401k program with partial match.
- Tuition Reimbursement Program.
If this sounds like the opportunity you have been waiting for, then APPLY NOW.
This role can be performed onsite or on a hybrid schedule. For this position, we anticipate offering an hourly pay rate of $28.85 plus commission/incentive earnings based on achievable targets. On target earnings average range between $60,000 - $70,000.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity, and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process.
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