Overview
Rockville Centre GMC is part of the fast-growing Group 1 Automotive, a leader in automotive retail sales and service.
We are growing and looking for Quality Automotive Service Advisors to work with our Quality Dealership representing a Quality Product! Our Service Advisors should be passionate about customer service and enjoy interacting with people throughout the working day.
Pay Range: $75,000 - $100,000 annually
We offer:
- Market Leading Pay, based on experience, Plus Bonuses
- A Great Working Environment with the Latest Equipment
- Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
- Pinnacle Awards Program
- Health, Dental & Vision Insurance
- Life & Disability Insurance
- 401(k) with Company Match
- Paid Time off
- Employee Vehicle Purchase Program
- Employee Stock Purchase Plan
Responsibilities:
- Meet and greet service customers promptly in a professional and courteous manner.
- Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
- Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
- Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
- Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost estimate, promised time of delivery or recommended services.
- Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
- Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
- Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
- Meet requirements of the state and federal law for automobile repair and consumer protection.
- Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors.
Requirements:
- Automotive Dealership Service Advisor experience is strongly preferred.
- CDK experience is a plus.
- High school diploma or equivalent.
- Valid driver license in the state that you will work and a good driving record.
- Great attitude with high-energy personality.
- Excellent customer service skills.
- Professional appearance and work ethic.
- Ability to work well in a process-driven environment.
- Outstanding communication skills in both verbal and written.
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits, and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork, and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!
Group 1 Automotive is an Equal Employment Opportunity employer.
Qualifications
Job Requirements
Requirements (include but are not limited to):
- 2 YEARS experience as a Dealership Service Advisor is required.
- CDK/ADP Dealer Services Experience a plus.
- High school diploma or equivalent.
- Valid driver license in the state that you will work and a good driving record.
- Great attitude with high-energy personality.
- Excellent customer service skills.
- Professional appearance and work ethic.
- Ability to work well in a process-driven environment.
- Outstanding communication skills in both verbal and written.
- Strong desire to help people.
- Leadership goals.
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
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