Alarm.com is dedicated to providing the best technical support and customer service to our partners and legacy subscribers. We are seeking an exceptional HR professional to join our Human Resources team at our CORE office. The ideal candidate will have a growth mindset, a passion for interacting with and understanding employees at all levels, and the ability to build strong, lasting relationships that influence decision-making and changes. They thrive in fast-paced, dynamic environments where ambiguity is a challenge, not a roadblock, and they know how to keep things fun!
Responsibilities:
- HR Programmatic Support & Coaching: Provide HR programmatic support, thought partnership, and coaching to all levels of the Customer Support organization.
- Trusted Advisor: Serve as a trusted advisor to managers and individual team members to help them deliver their best work every single day and coach on a variety of people issues.
- HR Guidance & Support: Offer HR guidance and support in performance management, employee relations, development and coaching, and organizational development. Assist with performance concerns, conduct issues, and disciplinary actions.
- Team & Manager Development: Proactively assess team and manager development needs, make recommendations, and implement appropriate solutions. Monitor the "pulse" of the employees to ensure a high level of employee engagement.
- Problem Solving: Solve problems and identify root causes of issues. Design and implement solutions that cut across multiple disciplines, even beyond people and organizational solutions.
- HR Integration: Partner with Recruiting, Learning & Development, Compensation, Legal, and HR Operations teams to implement solutions and help scale the business.
- Other duties as assigned.
Qualifications:
- Experience:
- 3+ years’ relevant experience in an HR role with a focus on employee relations and performance management.
- Proven experience working with non-exempt employee populations, including call center environments.
- Experience in coaching manager-level employees on performance management and day-to-day operations.
- Experience working with leave management, including FMLA, short-term disability, etc.
- Skills:
- Able to balance multiple time-sensitive deliverables and effectively prioritize, organize, and manage time.
- Proven employee relations experience with the ability to manage delicate situations with fairness and appropriate outcomes.
- Strong client-service focus and ability to build and manage relationships across different levels and functions.
- Proactive and results-oriented with strong attention to detail and excellent follow-through.
- Commitment to excellence and high level of integrity; ability to exercise strict confidentiality and sound judgment.
- Experience thriving in a constantly changing environment.
COMPANY INFO
Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.
Alarm.com is an Equal Opportunity Employer
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