ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. Our dedication to enhancing productivity has earned us recognition on prestigious lists including the Forbes Cloud 100, Fast Company's Most Innovative Companies, Inc. Power Partners and #1 on two of G2's Best Software Products Lists for 2023 - #1 Project Management Product and #1 Collaboration and Productivity Product. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week.
This is a once-in-a-lifetime opportunity to join a hyper growth startup as a Strategic Services Consultant within our AMER Professional Services team. ClickUp is on a mission to make the world more productive, headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week!
We’re in search of an experienced Strategic Services Consultant within the AMER region to drive value and ensure scalable success for our customers. This role will lead Strategic Engagements to develop a long-term strategy and project plan with the Customer decision makers, prioritize initiatives, and make strategic recommendations that align with customer goals and initiatives. Tactically speaking, this will include conducting discovery, making recommendations based on discovery, managing projects, and enabling the customer and their users via training and change management concepts.
The Role:- Lead the creation of comprehensive strategic roadmaps for clients, aligning their business objectives with ClickUp solutions.
- Provide expert consultation to clients on leveraging ClickUp to optimize processes, improve ROI, and enhance overall operational efficiency.
- Identify initiatives to maintain and manage customer expectations and satisfaction. This includes conducting discovery, making recommendations, managing any associated projects, and enabling the customer.
- Collaborate with an offshore team to deliver customer projects and ensure accurate execution of deliverables.
- Partner with customers across the AMER and EMEA region to establish clear business goals, timelines, priorities, and metrics of success.
- Identify and nurture client champions within organizations, building strong relationships to drive user adoption and satisfaction.
- Run meetings to assess progress against goals, opportunities for improvement, and impact of ClickUp on team productivity.
- Host regular syncs with the Customer to help uncover other potential areas for success.
- Work with customers to gather functional and technical requirements, then map those requirements to a ClickUp solution. Work with ClickUp's Services Integration team to scope integrations, where appropriate, including positioning integrations with our customers as an offering.
- Act as a product expert and advocate for the Customer and their internal success at ClickUp.
- Partner with the Sales, Solution Engineering, Success, Support and Product teams to understand customer use cases, transfer knowledge and provide real-time feedback on feature requests and limitations.
- Collaborate with the sales and success teams to identify opportunities for account growth, expansion, upselling additional services, and ensuring overall client success.
- Contribute to the definition, development and improvement of both regional and global operational processes.
- Prioritize the customer experience, lead by example, and monitor adherence to professional services policies and procedures.
- Act as a coach and mentor to less experienced team members.
Qualifications:- 2-3 years of experience in B2B SaaS as a technical customer success manager, implementation manager, technical project manager, technical account manager, or technical consultant, specifically within onboarding and implementation of software.
- Strong project management skills to keep projects on-track and manage unique flows.
- At least 2 years of experience implementing new technology for medium and large organizations.
- Strong problem-solving skills.
- Ability to clearly articulate technical topics to a non-technical audience.
- Superb written and verbal communication skills.
- Positive attitude, empathy, and high energy.
- Strong customer-facing and presentation skills with the ability to establish credibility with executives.
- Some travel may be required based on client needs.
Bonus:- Experience in SaaS, PPM software, or collaborative work management (CWM) tools such as Monday, Wrike, Planview, Changepoint, CA, Mavenlink, Workfront, etc.
- Experience with relevant enterprise solutions such as JIRA, ServiceNow, SFDC, Oracle, SAP, Workday, Netsuite, etc.
- Experience in Big 4 consulting firm or equivalent enterprise software Professional Services org, deploying software across multiple organizations and use cases of an enterprise.
- Experience building technical integrations via API, middleware, or PaaS tools.
- Qualifications in PMP, PRINCE2, Scrum, Kanban, Agile, etc.
- PMP or Agile Scrum certified.
- MBA.
Salary Range: $95,000 - $115,000 (OTE)This position is eligible for the following benefits:
- Equity
- 401(k) with up to 2% match
- ClickUp swag
- Teammate recognition awards
- Professional development program
- Health insurance
- Dental insurance
- Paid parental leave
- Flexible paid time off
- Sabbatical program
- Wellness stipend
ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
ClickUp collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see our privacy policy for further details.Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
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