Automotive Service Advisor
McConnell Buick GMC Mobile, Alabama
McConnell Buick GMC has been a trusted, family-owned and operated dealership serving the Mobile community since 1955. With a legacy built on integrity, customer service, and commitment to excellence, McConnell Buick GMC continues to be a cornerstone of the automotive industry in the region. Our team is dedicated to providing exceptional service and building lasting relationships with our customers.
Responsibilities:
- Greet customers warmly and initiate the service process by understanding their needs and concerns.
- Document customer concerns accurately so the technicians can perform accurate diagnostics on the vehicle and properly address the concerns.
- Provide detailed and accurate estimates for services and repairs, effectively communicating with customers and addressing any questions or concerns.
- Promote and upsell additional services based on the vehicle's needs, ensuring customer satisfaction and vehicle safety.
- Schedule appointments and manage customer expectations for wait times and repair timelines.
- Coordinate with the parts department to order necessary parts and ensure timely delivery.
- Maintain a high level of customer satisfaction by following up with customers after services are completed.
- Utilize dealership software and systems to document service history and customer interactions.
- Proactive communication!! Communicate with our customerson the status of their vehicle while in our shop for repairs
- Continuously stay updated on industry trends and new products to effectively educate and inform customers.
Requirements:
- Punctuality! The most valuable and important trait is to be at work on time!
- High school diploma or equivalent. Experience in the automotive dealership environment preferred.
- Previous experience in customer service, preferably in the automotive industry.
- Excellent communication and interpersonal skills.
- Strong sales and negotiation abilities.
- Knowledge of automotive systems and components.
- Ability to use computer systems and software.
- Familiarity with document management and invoicing processes.
- Must be able to work flexible hours, including evenings and weekends.
At McConnell Buick GMC, we offer a supportive work environment, competitive compensation, and opportunities for professional growth. If you are a dedicated individual with a passion for customer service and automotive excellence, we encourage you to apply for the Automotive Service Advisor position. Join our team and become part of our tradition of excellence in serving the Mobile community. Apply now by submitting your resume and cover letter detailing your qualifications and why you are the ideal candidate for this role.
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