The Application Consultant is an integral member of the Application Team, functioning as the primary point of contact for all applicants. The Application Consultant is accountable for application management, reviewing and validating customer identification (if applicable), reviewing and validating income, reviewing credit screenings, and providing exceptional customer service to applicants, residents, and colleagues. The Application Consultant reports to the Application Manager.
WHAT YOU WILL DO:
- Work in a centralized sales hub and facilitates full cycle application review, approval/denial, and income/identity verification (if applicable).
- Verification of Government issued photo IDs.
- Ensure all applications are reviewed daily and applicants are notified of receipt of application and approval status of application.
- Provide superior customer service to internal and external customers to ensure a seamless experience.
- Work closely with internal partners to ensure an increase in NPS and customer survey ratings as it pertains to the application and move-in process.
- Maintain in-depth knowledge of Funnel lead management and the application process per company standards.
- Perform other duties as assigned or as necessary.
WHAT YOU WILL NEED:
- High school diploma or GED equivalent and 1 to 2 years administrative experience preferred.
- Proficient understanding of the Microsoft suite, familiarity with CRM systems and practices.
WHAT THE JOB REQUIRES:
- Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods. Involves the use of standard office equipment such as computers, phones, and printers.
- This role demands availability for five days each week, with the potential for including weekends in the schedule as necessary.
- Requires the ability to sit or stand for extended periods. Minimal physical effort in the day-to-day tasks.
- This role does not require any travel; work is primarily conducted at the office.
WHAT YOU WILL BRING TO THE TABLE:
- Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding.
- Ability to write routine reports and correspondence.
- Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
- Ability to motivate and negotiate effectively with key employees and client groups to take desired action.
- Ability to understand and carry out general instructions in standard situations.
- Ability to solve problems in standard situations. Requires basic analytical skills.
- Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
City: Irvine
State: California
Job Location: Irvine - Operations
Position Type: Regular
JOB SUMMARY:
The Application Consultant is an integral member of the Application Team, functioning as the primary point of contact for all applicants. The Application Consultant is accountable for application management, reviewing and validating customer identification (if applicable), reviewing and validating income, reviewing credit screenings, and providing exceptional customer service to applicants, residents, and colleagues. The Application Consultant reports to the Application Manager.
The salary range for this position is $22.60 - $31.73 per hour. New hires generally start between $22.60 - $27.40 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.
Find Your Next Career in Multifamily with ESSEX!
Come build a career with us! Essex Property Trust is an S&P 500 company and a proven leader in West Coast apartments. We are committed to the vibrant communities in which we operate, and we continually push to innovate, improve, and add value to the lives of our residents, associates, and shareholders.
At Essex, we believe a company focused on diversity, equity, and inclusion (DEI) is the key driver of innovation and collaboration. We offer competitive benefits, opportunities to grow your career, and a positive workplace environment in which every employee is empowered to provide a meaningful contribution to our Company’s mission.
Our associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, 401k employer match, excellence rewards, wellness programs and much more. With our Sunday property operations office closures and over 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20% or more if you live onsite.
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