Fenton Family Dealerships is searching for a Service Advisor. We are looking for the right person to join our award winning service team. Qualifying candidates will have a positive attitude, strong customer service skills, strong sales ability, be organized, and work well with others.
The Fenton Family Dealerships were founded over 30 years ago by Bill Fenton. We have expanded to all of the greater Monadnock area! We are committed to the communities we serve and are proud of our philanthropy and volunteer involvement. This commitment has allowed us to grow and become the regions premier group for automotive sales, service, and parts. This community minded mindset extends to our team members as well. We are invested in our people and want to invest in you!
We are searching for someone that works well in a fast-paced environment and has excellent customer service skills! Come join our winning team!
What we offer:
- Medical Insurance - Offering 2 affordable plans to choose from
- Dental Insurance - Preventative, Basic & Major services
- Flexible Spending Accounts
- Voluntary Life Insurance, Short and Long-term Disability Plans
- 401k Retirement plan with a company match up to 3% and company paid Retirement Accumulation Insurance (Life)
- Company Paid Life insurance - 1 x employee annual earnings
- Paid Time Off Accrual Program
- Paid Holidays
- Discounts on company products and services
- Wellness Fair - offering Flu Shots & Free Onsite Services to Employees and Immediate Family
- Training, Incentive and Referral Programs
- Community Giving Service Opportunities
- Safety Programs and Workers Compensation Compliance including our no lost time luncheons
- Frequent Department Team Building events and luncheons
Responsibilities:
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Success Index at or above company standards.
- Assist in diagnosing vehicle problems, order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications:
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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